Talent Acquisition Specialist (Feb 2023 - Aug 2025)
Acoustical Sheetmetal Corporation - Virginia Beach, VA
- Managed full-cycle recruitment process for all trade, executive, and professional positions, resulting in a 66% decrease in time to fill
- Streamlined new sourcing strategies that led to a 30% increase in qualified candidates
- Collaborated with hiring managers and HR personnel to ensure all recruitment processes are following legal and ethical standards
- Responsible for onboarding new hires, orienting them to the organization and check-ins resulting in a 30 % retention increase.
Salesforce Administrator / Customer Service Representative (Jan 2020 - Feb 2023)
Mckesson Pharmaceutical Distribution Center - Richmond, VA
- Provide exceptional customer service by responding promptly and accurately to inquiries via phone, email, or chat.
- Resolve customer issues within policy guidelines while ensuring high levels of customer satisfaction.
- Collaborate with cross-functional teams to address complex customer needs and provide solutions.
- Identify trends in customer issues and provide feedback to management on ways to improve processes and procedures.
- Maintain knowledge of government program requirements and regulations to effectively assist customers.
- Document all interactions with customers accurately and completely for auditing purposes.
Human Resources Administration Specialist (May 2017 - Jan 2020)
City of Virginia Beach - Virginia Beach, VA
- Managed full-cycle recruitment process for all trade, executive, and professional positions, resulting in a 45% decrease in time to fill
- Responsible for interview and feedback training for all recruitment team members for 11 public libraries
- Coordinated the City’s annual Services and Recognition rewards programs.
Human Resources Manager (Nov 2011 - Apr 2017)
Cost Plus World Market Distribution Center - Windsor, VA
- Managed full-cycle recruitment to include: sourcing, phone screening, interviewing; job fairs, developing job descriptions, advertisements, managing job requisitions, and utilizing talent management resources
- Ensured compliance with all state and federal employment laws
- Managed Performance Management process, to include: competency/performance review process training, review board, and performance improvement plans
- In charge of the Safety Program, set up Safety Committee and Review Board. Certified in CPR/AED/First Aid
- Initiated and led a very successful Employer of Choice program (EOC). Developed incentive programs, collaborated, and implemented the communication plan and marketing material to support EOC program.
Human Resources Manager (Aug 2008 - Nov 2011)
Smithfield Corporate Office / Smithfield Packing Plant - Smithfield, VA / Portsmouth, VA
- Applied, monitored, and enforced employment laws, regulations, company policies, and procedures
- Lead, coached and developed employees at all levels of the organization
- Responsible for budget planning, travel, purchasing and financials
- Coordinated Union Avoidance Initiatives and Front-Line Leadership Training for all leaders throughout the Smithfield facilities and plants
- Directly responsible for the administration of hiring, retention, discipline, termination, personnel records, legal compliance, compensation, and benefits.
