Visakh S

Worked in the Federal Bank customer support department, handling customer queries, resolving disputes and complaints, and managing credit card-related services to ensure customer satisfaction and smooth operations email support

CUSTOMER SUPPORT at Concentrix Services India Private Limited (2024-11 – 2025-07)

Worked in the Federal Bank customer support department, handling customer queries, resolving disputes and complaints, and managing credit card-related services to ensure customer satisfaction and smooth operations email support

ONLINE TUTOR at Focus Edumatics private limited (2022-02 – 2024)

• Online tutoring for students of American Schools of Grade I to Grade XII in English, Science and Social studies through chat process.

Customer Support Executive II (Non-Voice – Amazon International) at ALORICA Bengaluru (2025-09 – Present)

• Providing non-voice customer support for Amazon’s international customers via chat and email, while leveraging AI-powered support tools to resolve customer issues efficiently.

BA in Economics – Sree Narayana College Alathur (2018-06 – 2021-05)

MBA in General MBA – Amrita Vishwa Vidyapeetham (2024 – 2026)