Olanrewaju Oladapo
IT Support and Cybersecurity professional
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About
IT Support and Cybersecurity professional with 5 years of IT support experience and CompTIA Security+ and Network+ certifications. Strong foundation in networking, troubleshooting, Windows administration, and security best practices. Experienced in customer support, technical issue resolution, documentation, and end-user support.
Skilled in diagnosing connectivity issues, maintaining workstation functionality, and providing excellent technical assistance. Seeking an IT Support, Help Desk, Desktop Support, NOC, or SOC Tier 1 role where I can contribute my technical expertise while continuing to grow professionally.
Experience
Desktop Support Technician - Tata Consultancy Services - Remote, USA
(2024-01 - 2026-12)
- Provided desktop support for end users, including hardware, software, and operating system issues.
- Installed, configured, and maintained laptops, desktops, printers, and business applications.
- Troubleshot Windows issues, user access problems, and software errors.
- Assisted with Active Directory user accounts, password resets, and permissions.
- Supported network connectivity issues involving TCP/IP, DNS, and VPN.
- Documented incidents and resolutions using ticketing systems.
IT Support Specialist - DXC Technology - Remote, USA
(2023-01 - 2024-12)
- Provided technical support for users experiencing hardware, software, and system issues.
- Resolved service requests and incidents following IT support procedures.
- Performed troubleshooting for Windows environments and business applications.
- Assisted with user account management and access-related issues.
- Escalated complex technical problems to appropriate teams.
- Maintained accurate support documentation.
IT Support Technician / Customer Service Representative - NETTOP LLC - Nigeria
(2012-01 - 2015-12)
Strengthening communication and customer service skills while solving technical problems daily.
- Assisted customers with computer usage, internet access, printing, scanning, and basic troubleshooting.
- Performed routine system checks, rebooting, and basic maintenance on workstations.
- Resolved connectivity issues involving Wi-Fi, LAN cables, and user login problems.
- Supported users with email setup, password resets, and basic software assistance.
- Ensured smooth operation of café systems, printers, and network equipment.
- Maintained accurate logs and provided clear documentation of issues and resolutions.
Education
Bachelor of Science - Business Administration - Ekiti State University (2009-01 - 2014-12)
