Viviana Hicks

Results-driven Office Manager, Human Resources Assistant, and Administrative Professional with 10+ years of experience supporting employees, managers, and business operations across property management, logistics, legal, hospitality, and education. Experienced in employee onboarding, HR administration, payroll support, employee records, recruiting, personnel documentation, employee relations, conflict resolution, compliance, scheduling, and confidential HR matters. Proven ability to serve as a trusted liaison between employees, management, and Human Resources while maintaining professionalism, confidentiality, accuracy, and compliance.

Bilingual in English and Spanish, with strong proficiency in Microsoft Office, Outlook, Google Workspace, ADP, iSolved, Yardi, and payroll systems.

Office Manager / HR Assistant at GOODMAN REALTY GROUP (2026-03 – Present)

• Manage daily office operations, scheduling, and correspondence to support staff and leadership.
• Streamline office procedures and workflows, which improved overall productivity.
• Maintain physical and digital record systems, document control, and database administration.
• Hande travel arrangements, calendar management, employee event planning, and meeting coordination for executive teams
• Monitor and report on administrative budgets, operational expenses, and financial reporting.
• Process vendor invoices and reduce annual supply expenses by a measurable percentage.
• Negotiate contracts and maintain relationships with external vendors and service providers.
• Manage inventory for office supplies and IT equipment, ensuring zero stockouts
• Provide direct administrative and Human Resources support to management and employees in a fast-paced office environment.
• Assist with employee onboarding, ensuring new hires receive required information, equipment, resources, and support for a successful start.
• Maintain confidential employee and personnel records with a high level of accuracy and discretion.
• Support payroll processing, employee documentation, invoicing, and other HR administrative functions.
• Assist HR and management with disciplinary documentation, employee concerns, conflict mediation, and sensitive personnel matters.
• Serve as a professional point of contact for employees and management, helping facilitate effective communication and timely resolution of workplace concerns.
• Maintain office operations, inventory, records, and administrative processes to support organizational efficiency.
• Handle sensitive information professionally while maintaining confidentiality and appropriate records-management practices.

Office Manager at LAW OFFICES OF DARLENE GOMEZ (2025-06 – 2026-03)

• Manage daily office operations, scheduling, and correspondence to support staff and leadership.
• Streamline office procedures and workflows, which improved overall productivity.
• Maintain physical and digital record systems, document control, and database administration.
• Hande travel arrangements, calendar management, employee event planning, and meeting coordination for executive teams
• Monitor and report on administrative budgets, operational expenses, and financial reporting.
• Process vendor invoices and reduce annual supply expenses by a measurable percentage.
• Negotiate contracts and maintain relationships with external vendors and service providers.
• Manage inventory for office supplies and IT equipment, ensuring zero stockouts
• Provided administrative support to attorneys, paralegals, and staff.
• Maintained employee records and confidential documentation.
• Managed scheduling, correspondence, client communication, files, invoices, expenses, and payment processing.
• Supported management with administrative processes and employee-related needs.
• Maintained accurate records and organized documentation while working in a highly confidential legal environment.
• Coordinated competing priorities and deadlines while ensuring professional and efficient office operations.

Senior Administrative Assistant at DB SCHENKER (DSV) (2023-05 – 2025-06)

• Served as a liaison between Human Resources and employees, helping facilitate communication and resolve administrative needs.
• Supported new-hire onboarding by preparing training materials, establishing employee credentials, and coordinating required resources.
• Assisted employees and management with HR-related administrative processes and documentation.
• Maintained organized employee and operational records while protecting confidential information.
• Managed purchase orders, invoices, financial tracking, inventory spreadsheets, and administrative reports.
• Developed Excel spreadsheets to track inventory and financial information and improve record accuracy.
• Coordinated supplies, training materials, meetings, and other resources required to support employees and business operations.
• Provided administrative and technical support in a high-volume warehouse environment.

Operations Assistant at INNOVATIVE MOVING SYSTEMS (2022-11 – 2023-04)

• Supported payroll administration and employee-related operational processes.
• Assisted with recruitment and onboarding/integration of new employees.
• Ensured employees had appropriate uniforms, credentials, and documentation required for access to government facilities.
• Maintained employee and operational files and records.
• Coordinated employee travel arrangements and work assignments outside the Albuquerque area.
• Monitored inventory and ensured employees had necessary resources to perform their jobs.
• Responded to employee and customer inquiries and coordinated solutions with management.

Food & Beverage Supervisor at SANDIA RESORT & CASINO (2019-08 – 2020-06)

• Supervised daily operations across restaurant, room service, and bar functions.
• Assisted with employee recruitment, hiring, training, scheduling, and payroll processing.
• Served as a communication link between employees and management to address workplace and operational concerns.
• Managed employee performance and daily staffing needs in a fast-paced environment.
• Maintained inventory, controlled costs, processed invoices, and supported departmental financial operations.
• Promoted compliance with health, safety, and operational standards.

Food & Beverage Supervisor at ALBUQUERQUE MARRIOTT (2015-10 – 2019-08)

• Supervised employees and supported daily workforce operations for the food and beverage department.
• Participated in hiring, employee training, scheduling, and staff development.
• Addressed employee and operational concerns and communicated issues to management.
• Assisted with payroll, inventory control, cost management, and departmental administration.
• Helped maintain workplace health, safety, and operational standards.
• Built strong working relationships with employees and management to support a productive workplace.

Pre-K Teacher at LA PETITE ACADEMY (2020-09 – 2022-08)

• Maintained a safe, organized, and professional environment while managing daily responsibilities and competing priorities.
• Communicated effectively with parents, coworkers, and management.
• Maintained accurate records and documentation while adhering to organizational policies and safety requirements.

Associate of Applied Science in Integrated Studies – Central New Mexico Community College (2023)

Associate in Hunan Services – Central New Mexico Community College

Legal Secretary Certificate – Eastern New Mexico University – Center for Legal Studies (2025)

Law Office Management Certificate – Ed2Go (2025)

High School Diploma – Highland High School (2011)