Riya Bose

I enjoy working with various teams to build processes to improve work experience. With the rapidly changing IT environment transition support is essential and allows me to continually grow and expand my skills.

ITIL v4 certified manager with successful enhancements in ITSM process areas. Implement, document & train users in best practices. Drive process improvements. Collaborative & process-driven approach to consistently empower teams.

• Business Analysis

• ITSM (Major Incident, Change, Problem)

• Process enhancement & development

• Metrics and Reporting Development

• Knowledge & Document Management 
• Service Level Management 

• IT Policy & Audit Response & Support 
• ServiceNow ITSM, ITOM, CMDB

I have a Masters from NYU which provided a bedrock for my career which has diverged greatly.