Weston Boser

Managed daily IT operations including ticket resolution (averaging 40+ per week), system/server monitoring, and proactive patching to maintain uptime and secure environment. Executed secure onboarding and offboarding, configuring access controls, deploying hardware/software, and revoking privileges to minimize insider risks. Performed routine vulnerability assessments and patch deployments across enterprise servers and endpoints, reducing exposure to known threats.

IT Specialist - Lommen Abdo - Minneapolis, MN

(2026-01)

• Managed daily IT operations including ticket resolution (averaging 40+ per week), system/server monitoring, and proactive patching to maintain uptime and secure environment.
• Executed secure onboarding and offboarding, configuring access controls, deploying hardware/software, and revoking privileges to minimize insider risks.
• Performed routine vulnerability assessments and patch deployments across enterprise servers and endpoints, reducing exposure to known threats.
• Proactively assessed current applications, policies, and infrastructure; proposed and advocated for targeted upgrades that improved performance, security, and scalability.

Configuration Team Lead - Bailiwick - Chanhassen, MN

(2023-12 - 2025-12)

• Lead a team responsible for imaging, configuring, and troubleshooting IT equipment including computers, servers, POS systems, printers, and switches.
• Manage daily production schedules through an internal dashboard, prioritizing workloads to meet project deadlines and client SLAs.
• Collaborate with internal and external project managers and IT engineers (network, infrastructure, and software) to coordinate configuration standards and resolve deployment issues.
• Create and maintain detailed documentation for project procedures and configurable devices to ensure accuracy, consistency, and security compliance.
• Perform system verification and quality assurance prior to shipment or deployment, ensuring hardware and network configurations meet customer and security specifications.
• Provide technical guidance and mentorship to configuration technicians, supporting onboarding, training, and process improvement initiatives.

Configuration Technician - Bailiwick - Chanhassen, MN

(2019-06 - 2023-12)

• Imaged, configured, and tested servers, switches, and endpoint devices according to customer specifications and security baselines.
• Diagnosed and resolved hardware and software issues across multiple device types to minimize downtime and maintain deployment efficiency.
• Developed and maintained configuration documentation, imaging processes, and QA checklists to support consistency across projects.
• Served as project lead for five client implementations, coordinating deployment efforts and acting as the primary technical contact.
• Supported project managers by providing technical insight and configuration expertise during project planning and rollout phases.

IT Support Technician - Zero1zero Innovations - Edina, MN

(2018-12 - 2019-01)

• Reset passwords for clients in Active Directory and Office 365
• Removed viruses and malware from client computers
• Guided clients through technical issues via phone support

Shift manager - Noodles & Company - Wayzata, MN

(2016-08 - 2020-08)

• Managed a team of 7 employees, including training and scheduling
• Resolved guest issues promptly to ensure high customer satisfaction
• Oversaw cost control, inventory, and cash handling during shifts
• Monitored cooking times to guarantee properly prepared food

Intern - Matrix Communications - Plymouth, MN

(2017-06 - 2017-08)

• Configured ADTRAN gateways for client deployments
• Installed Summit Extreme Networks layer 3 switches
• Coordinated up to 8 team members to successfully complete projects

Computer Technician - Computer House - Navarre, MN

(2017-09 - 2017-12)

• Installed and updated operating systems on client devices
• Disassembled and reassembled laptops and desktops for repairs
• Removed viruses and malware from laptops and desktops

Bachelor of Science - Cybersecurity - Dunwoody College of Technology (2024-05)

Associate of Applied Science - Computer Networking Systems - Dunwoody College of Technology (2018-05)