IT Specialist - Lommen Abdo - Minneapolis, MN
(2026-01)
- Managed daily IT operations including ticket resolution (averaging 40+ per week), system/server monitoring, and proactive patching to maintain uptime and secure environment.
- Executed secure onboarding and offboarding, configuring access controls, deploying hardware/software, and revoking privileges to minimize insider risks.
- Performed routine vulnerability assessments and patch deployments across enterprise servers and endpoints, reducing exposure to known threats.
- Proactively assessed current applications, policies, and infrastructure; proposed and advocated for targeted upgrades that improved performance, security, and scalability.
Configuration Team Lead - Bailiwick - Chanhassen, MN
(2023-12 - 2025-12)
- Lead a team responsible for imaging, configuring, and troubleshooting IT equipment including computers, servers, POS systems, printers, and switches.
- Manage daily production schedules through an internal dashboard, prioritizing workloads to meet project deadlines and client SLAs.
- Collaborate with internal and external project managers and IT engineers (network, infrastructure, and software) to coordinate configuration standards and resolve deployment issues.
- Create and maintain detailed documentation for project procedures and configurable devices to ensure accuracy, consistency, and security compliance.
- Perform system verification and quality assurance prior to shipment or deployment, ensuring hardware and network configurations meet customer and security specifications.
- Provide technical guidance and mentorship to configuration technicians, supporting onboarding, training, and process improvement initiatives.
Configuration Technician - Bailiwick - Chanhassen, MN
(2019-06 - 2023-12)
- Imaged, configured, and tested servers, switches, and endpoint devices according to customer specifications and security baselines.
- Diagnosed and resolved hardware and software issues across multiple device types to minimize downtime and maintain deployment efficiency.
- Developed and maintained configuration documentation, imaging processes, and QA checklists to support consistency across projects.
- Served as project lead for five client implementations, coordinating deployment efforts and acting as the primary technical contact.
- Supported project managers by providing technical insight and configuration expertise during project planning and rollout phases.
IT Support Technician - Zero1zero Innovations - Edina, MN
(2018-12 - 2019-01)
- Reset passwords for clients in Active Directory and Office 365
- Removed viruses and malware from client computers
- Guided clients through technical issues via phone support
Shift manager - Noodles & Company - Wayzata, MN
(2016-08 - 2020-08)
- Managed a team of 7 employees, including training and scheduling
- Resolved guest issues promptly to ensure high customer satisfaction
- Oversaw cost control, inventory, and cash handling during shifts
- Monitored cooking times to guarantee properly prepared food
Intern - Matrix Communications - Plymouth, MN
(2017-06 - 2017-08)
- Configured ADTRAN gateways for client deployments
- Installed Summit Extreme Networks layer 3 switches
- Coordinated up to 8 team members to successfully complete projects
Computer Technician - Computer House - Navarre, MN
(2017-09 - 2017-12)
- Installed and updated operating systems on client devices
- Disassembled and reassembled laptops and desktops for repairs
- Removed viruses and malware from laptops and desktops
