William Mumaw

Enterprise IT & Cloud Operations Executive delivering modernization, innovation, and AI-driven automation at scale — proven in leading 430+ applications, 25,000+ users, and $65M portfolios while driving efficiency and business value. Enterprise technology leader with three decades spanning federal, state, and defense environments (with prior USAF service). Combine hands-on modernization leadership with executive-level governance across cloud/compute, enterprise service delivery, automation, and compliance.

Recognized twice by the Secretary of Defense for accessibility and assistive technology innovation. Turn policy into scalable enterprise practice while accelerating digital transformation, cloud adoption, and enterprise resilience. Build coalitions, deliver measurable ROI, and drive business outcomes through technology.

Senior IT Program Manager (Enterprise Engineering) - Defense Logistics Agency (DLA) - Chambersburg, PA

(2021-01 - 2026-01)

Enterprise automation, digital modernization, and compliance leadership

• Built and scaled an enterprise compliance automation program covering 420+ applications across 10 divisions, integrating developer-first tooling and CI/CD checks.
• Established enterprise governance frameworks, KPIs, and quality metrics adopted across platforms.
• Developed AI-enabled guided testing and triage tools that accelerated remediation and improved reporting.
• Introduced cloud-first integration of compliance and accessibility tools, enabling developers to validate applications earlier in the SDLC and reducing defect remediation costs.
• Advanced AI-enabled testing and triage to scale compliance across 420+ apps, cutting non-compliance resolution timelines from months to weeks.
• Reduced compliance risk exposure, shortened remediation cycles, and increased enterprise resilience.

Director, End-User & Infrastructure Services - Defense Logistics Agency (DLA) - New Cumberland, PA

(2016-01 - 2021-01)

Directed enterprise service delivery, end-user computing, and infrastructure operations.

• Oversaw 24/7 enterprise services for 15,000+ users, enhancing patching and configuration compliance.
• Directed asset lifecycle management and enterprise support contracts, standardizing processes and images.
• Led KPI-driven change, incident, and problem management to improve SLAs and workforce readiness.
• Championed remote workforce readiness by modernizing collaboration platforms and endpoint services, sustaining enterprise performance during critical transitions.
• Drove cloud adoption in end-user services, piloting virtualization and collaboration solutions that enhanced resilience and reduced support overhead.
• Reduced lifecycle costs by standardization, improved SLA adherence by 18%, strengthening cyber posture.

IT Manager, Enterprise Architecture - Pennsylvania Department of Labor & Industry - Harrisburg, PA

(2012-01 - 2016-01)

Led statewide modernization and architecture strategy.

• Oversaw 300+ applications and 150+ hardware configurations across 200+ sites, driving modernization and migrations.
• Served as senior advisor to CIO leadership on architecture, risk, and modernization strategies.
• Directed major initiatives including COBOL → .NET migration and licensing optimization.
• Reduced IT spend by 12% annually, improved system performance, and increased maintainability.

IT Manager & Division Director (Medical Assistance IT) - Pennsylvania Department of Public Welfare - Harrisburg, PA

(2005-01 - 2012-01)

Division-level leadership over operations, security, and infrastructure at enterprise scale.

• Directed IT operations supporting 200,000+ users, managing $65M budget and leading 4 regional managers/16 staff.
• Maintained secure services under regulatory compliance frameworks (Section 508, security standards).
• Consolidated infrastructure and reorganized IT division during major downsizing.
• Impact: Sustained operational continuity, improved efficiency, and reduced IT costs.

Information Technology Program Manager - Pennsylvania State Police - Harrisburg, PA

(2001-01 - 2005-01)

Senior Program & Data Analyst (Enterprise Analytics) - Pennsylvania Department of Public Welfare - Harrisburg, PA

(2000-01 - 2001-01)

Strategic Consultant - Network & IT Services (Commercial) - Bell Atlantic – Verizon - Williamsport, PA

(1996-01 - 2000-01)

Command & Control Systems Manager (Mission-Critical Ops); Decorated NCO; Gulf War Veteran - United States Air Force & United States Air Force Reserve

B.A. - History - Pennsylvania State University