William Smith

Specialist in IT Asset Management, Project Management and ServiceNow.

Project Manager 3 @ Meta | Crystal Equation | Menlo Park, Ca | September 2024 - February 2025

•  Collaborate with Meta cross-functional teams (XFN) to ensure accuracy within the Meta EE Operations Technology Standards.
• Drive end-to-end completion of all changes within standards, ensuring proper global alignment.
• Maintain a comprehensive change log for all changes to standards.
• Facilitate the creation and biannual maintenance of all Meta EE standards documentation.
• Manage Engagement with Meta XFN teams to identify scope, constraints, dependencies, and risks associated with any requested changes.
• Drive communication between Meta XFN teams to find solutions for requested changes.
• Develop Meta XFN programs; create documentation and operationalize processes.
• Act as the facilitator between Meta XFNs and the technology deployment team for the global desk-sharing program.
• Coordinate ongoing projects, ensuring timeliness, risk mitigation, and team cohesion for the global desk-sharing program.
• Administrative support related to ongoing projects, team updates, and weekly tasks.

• Collaborated with Program Teams and Engineers to assess device maintenance needs and developed comprehensive maintenance policies and procedures.
• Coordinate hardware deserialization and schedule secure scrapping events in compliance with data protection standards.
• Distributed EVT, DVT, and Proto hardware using a KPI-focused allocation system to ensure efficient, precise, and auditable allocation.
• Implement real-time tracking systems to enhance the accuracy of inventory reconciliation processes.
• Coordinate hardware deserialization and schedule secure scrapping events in compliance with data protection standards.
• Implement a maintenance program and perform in-house testing and maintenance of devices and components.
• Developed and streamlined asset management processes, enhancing inventory accuracy by 25% and ensuring seamless migration to Oomnitza AMS Software, facilitating efficient tracking and utilization of hardware resources.

• Designed and implemented a hardware procurement, tracking, and reporting service compatible with all Stanford cost centers, including Grants, Federal Programs, and Awards, utilizing advanced data integration. 
• Executed organization-wide deployment of new service to enhance operational efficiency for all Stanford entities.
• Implemented Just-In-Time inventory principles by forecasting hardware needs, in support of $6.5m in annual replacements and minimizing surplus.
• Generated continuous reporting and analysis of business needs, budgets, and workflows to maintain optimal service integrity and cost recovery.
• Overhauled daily operations of the fulfillment team to ensure 1-day turnaround.
• Designed workflow automations for procurement, fulfillment, communication, asset tracking, and billing through ServiceNow and Oracle.
• Strengthened vendor partnerships and streamlined supply chain processes to achieve consistent, cost-efficient bulk ordering resulting in 15% savings.
• Developed EOL process for dispensation of hardware assets with Property Management Office. Implemented Data Risk Assessment and collaborated with PMO to bring on 3rd party reseller for computing hardware.

• Supervised, developed, and built inventory-first ordering processes utilizing ServiceNow to leverage the purchasing power of School of Medicine (13K users) to drive the adoption of hardware standards and promote security best practices.
• Managed the daily operations for a team of five technicians including setting priorities, training, mentoring, and coordinating complex deployment scenarios spanning 9 teams in 64 buildings.
• Developed and deployed an anonymous feedback process for improving intra-team communication to highlight process improvements and points of failure.
• Managed project to deliver a client-facing portal for self-scheduling of support tickets utilizing API and webhooks between O365/ServiceNow.

• Diagnose and resolve end-user problems; respond to escalated issues from clients and other support teams; perform triage, provide remote problem resolution, when possible, refer problems to associated groups.
• Plan, design, maintain, and implement network access, security, and services.
• Developed and optimized an MDT-based imaging process, resulting in 30% faster deployment of Windows machines. 
• Configured, installed, and managed Crashplan implementation for School of Medicine to provide 12 Petabyte backup solution.

Studied Management Information Systems at San Jose State University