Willie Anthony

With over 20 years of experience as a Retail Store Manager and my current role as Director of Housekeeping & Environmental Services at College Park Rehabilitation Facility, I bring strong leadership, operational management, and team-building skills that directly support high performing, service-driven environments. My background has equipped me with the ability to manage staff effectively, improve workflow systems, maintain compliance standards, and ensure exceptional customer and resident satisfaction. I am highly organized, adaptable, and committed to creating safe, clean, and welcoming environments.

I lead by example, hold teams accountable, and consistently deliver results.

Director of Housekeeping and EVS at Healthcare Services Group (2025-05 – Present)

Oversee all daily housekeeping and EVS operations for a 100-bed rehabilitation and long-term care facility, ensuring a clean, safe, and sanitary environment that supports resident health, comfort, and satisfaction.

• Oversee all daily housekeeping and EVS operations for a 100-bed rehabilitation and long-term care facility, ensuring a clean, safe, and sanitary environment that supports resident health, comfort, and satisfaction
• Lead, train, schedule, and evaluate a diverse team of housekeepers and floor techs, promoting accountability, excellence, and compliance with HCSG policies and state regulations
• Conduct routine facility inspections to verify cleanliness standards, infection-control practices, and regulatory compliance, correcting deficiencies immediately
• Manage inventory of linens, cleaning supplies, chemicals, and equipment, including ordering, distribution, and department-wide usage tracking
• Develop and implement departmental policies, quality-control systems, and workflow improvements to enhance efficiency and resident satisfaction
• Coordinate closely with nursing, therapy, administration, and maintenance to ensure timely service delivery and a supportive interdisciplinary environment
• Lead on-boarding, continuous training, performance reviews, disciplinary actions, recognition programs, and staff development initiatives
• Track housekeeping documentation, including TPA logs, linen checkout sheets, restroom cleaning logs, QA audits, and infection control reports
• Respond to resident and family concerns promptly and professionally, ensuring high service standards and positive satisfaction outcomes
• Maintain departmental budget, monitor labor hours, control supply costs, and ensure cost-effective operations aligned with facility goals
• Prepare the facility for state surveys and compliance audits, ensuring readiness through documentation, staff education, and standardized processes
• Champion a culture of teamwork, respect, and excellence that reflects HCSG's mission and enhances the overall resident experience

Store Manager at Circle K (2020-09 – 2023-10)

Directly supervise the activities of all full-time and part-time employees. Recruit, hire and train to ensure excellent customer service. Develop, manage and assign tasks appropriately to ensure the store is clean, adequately stocked, organized and well-kept based on Company standards.

• Directly supervise the activities of all full-time and part-time employees
• Recruit, hire and train to ensure excellent customer service
• Develop, manage and assign tasks appropriately to ensure the store is clean, adequately stocked, organized and well-kept based on Company standards
• Maintain a professional and supportive image among subordinates and supervisor
• Schedule employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image
• Counseling, mentoring, motivating and separating employees
• Promote excellent service and resolve customer complaints in a timely, professional manner
• Provide regular and predictable onsite attendance
• Promote and ensure a safe, positive public image within the neighboring community
• Prepare on-going and timely performance appraisals in Workday for all employees, providing proper performance-based feedback, including 30- and 60-Days check-ins, 90-Days, 12 Months, and ongoing Anniversary check-ins
• Train all employees ensuring that customer service, store image and marketing execution meet Company standards, and on safety procedures
• Mentor and train all employee on cash awareness and expectations to help reduce risk to the company/BU
• Ensure employees complete all required training in a timely manner
• Develop ways and means to ensure that all employees receive proper communication in a timely manner
• Evaluate and develop specific action plans to address the needs of the store in order to reach the desired objectives
• Organize and maintain all store files and manuals
• Manage and supervise store employees to ensure that all required and requested reports are completed accurately and timely
• Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly
• Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits
• Budget and forecast P&L lines, as well as understands and manages merchandise margins
• Safeguard and account for all money received and disbursed
• Perform all other financial analysis necessary to maximize sales and net profits
• Notify Market Manager of any sales, cash, inventory or operating discrepancy

Lead Spa Host at Paris Hotel Casino (2015-07 – 2021-05)

Delivered exceptional guest service by promptly addressing inquiries and resolving concerns to enhance customer satisfaction.

• Delivered exceptional guest service by promptly addressing inquiries and resolving concerns to enhance customer satisfaction
• Wipe down the fitness center machines, restock gym towels, restock cups and replenish the sparkles water, prepare coffee and tea, stock supplies: super, stir sticks, creamer, cups, juice etc
• Fill fruit bowls, and lay out magazines, empty laundry pins, restock bath towels, washcloths and hand towels
• Stock lockers with robes on wooden hangers, spray eucalyptus every half hour in the steam room and around spa
• Make sure bathroom and shower doors are always shut and clean, wipe down sinks and counter-tops, empty trash
• Ensure toilet paper and set covers are stocked in each stall, clean the urinals, and give supreme customer service

Shift Manager at El Pollo Loco (2004-04 – 2014-09)

Handling large amounts of cash, handling customer complaints, inventory, training, motivating and encouraging team, checking food labels, the cleanliness of the restaurants lobby and work area, overseeing a crew of 8.

• Handling large amounts of cash
• Handling customer complaints
• Inventory management
• Training and motivating team
• Checking food labels
• Ensuring cleanliness of the restaurants lobby and work area
• Overseeing a crew of 8

E.V.S. Manager at Robert F. K. Medical Center (1992-08 – 2003-05)

All aspects of E.V.S., cleaning restrooms, mopping floors, dusting, cleaning windows, stripping floors, puffing floors, waxing floors, minor fixes, vacuuming, taking out trash, handling hazardous waste, making beds, washing sheets and linens.

• All aspects of E.V.S.
• Cleaning restrooms
• Mopping floors
• Dusting
• Cleaning windows
• Stripping floors
• Puffing floors
• Waxing floors
• Minor fixes
• Vacuuming
• Taking out trash
• Handling hazardous waste
• Making beds
• Washing sheets and linens

Basic in High school diploma – Truett Christian School (1985 – 1992)

Associate's degree in Psychology – Liberty University

Bachelor's degree in Theology – Liberty University (2012)