Wyatt Stump
Service Desk Technician II
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About
Results-driven Service Desk Technician II with extensive experience at Ntiva Inc., specializing in advanced troubleshooting, Windows environments, and enterprise support. Proven success in resolving complex technical issues, including Active Directory, account recovery, server troubleshooting, and Exchange PowerShell. Strong background in customer service and cross-functional support, ensuring efficient operations and high client satisfaction.
I have a lot of work experience from past positions of which have helped to give me great communication skills and other attributes to help me adapt and succeed.
Experience
Service Desk Technician II - Ntiva Inc.
(2025-10)
- Advanced troubleshooting
- Windows troubleshooting
- Adobe applications
- Windows apps
- Account recovery
- Server troubleshooting
- File restores
- Active Directory
- Printer/scanner troubleshooting and setup
- Exchange PowerShell
- Firewall configuration
- Firewall log review
- Creative problem solving
- Sentinel One EDR
- Sharepoint provisioning
- Onedrive
- WatchGuard, Sophos, and Meraki firewalls
- Printix and papercut
- Proofpoint, mimecaset, and appriver spam filters
- Appriver hosted exchange and intermedia
Technician I - Ntiva Inc.
(2024-04 - 2025-10)
- Windows troubleshooting
- Adobe applications
- Windows apps
- Account recovery
- Server troubleshooting
- File restores
- Active Directory
- Printer/scanner troubleshooting
- Exchange PowerShell
- Creative problem solving
- Sharepoint provisioning
- Onedrive
- printix and papercut
- Proofpoint, mimecast, and other spam filters
Shift Lead - CVS - Hurricane, WV
(2022-11 - 2024-04)
- Customer service
- Transactions
- Inventory
- Returns processing
Direct Support Professional - Unlimited Possibilities - Milton, WV
(2021-06 - 2022-09)
- Established positive routines to support mental wellbeing
- Assisted patients by providing dignified personal care
- Prepared meals to meet nutritional needs
- Performed housekeeping tasks for safe living environments
Clicklist Clerk - Kroger - Barboursville, WV
(2020-06 - 2021-01)
- Followed safety regulations to minimize risks
- Picked items efficiently at a fast pace
- Prepared orders for pickup
- Assisted customers with questions and concerns
Retail Clerk - Kroger - Barboursville, WV
(2019-10 - 2020-06)
- Assisted with bagging orders
- Delivered strong customer service on sales floor
- Merchandised and tagged items accurately
- Returned carts while following safety procedures
Remodel Associate - Walmart - Barboursville, WV
(2019-06 - 2019-10)
- Assisted with moving gondolas and store reset tasks
Education
Associate of Science - Cyber Security - Mountwest (2024-05)
