Xette Velasco
Senior Customer Care Specialist
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About
Self-motivated, capable of working independently or with a team, willing to take challenging tasks, and proficient in Microsoft Office. Hardworking, and willingness to learn. A customer-focused Customer Care Specialist with 21 years of experience in a Life Insurance Company.
I have been a homebaker for 7 years, catering orders for family and friends. Reliable and with time management skills. Looking forward in joining your prestigious company where I can put my skills to provide exceptional service and to contribute in the growth of the company.
Experience
Senior Customer Care Specialist - Insular Life Assurance Company, Ltd. - Iloilo City, Philippines
(1999-12 - 2020-01)
- Assisted customers to have a better understanding on the purchased life insurance policies.
- Assisted on their insurance claims and to achieve customer satisfaction resulting to repeat sale.
- Maintained accurate cash handling and no discrepancies.
- Responsible for printing of newly issued policies.
Education
Bachelor of Science - Commerce - Central Philippine University, Jaro Iloilo City, Philippines (1999-10)
Secondary - Colegio de San Jose, Jaro Iloilo City, Philippines (1995-04)
Primary - Jaro I Elementary School, Jaro Iloilo City, Philippines (1991-04)
