Yaritza Gonzalez

Results-oriented banking professional with over 5 years of experience in retail and commercial banking, client relationship management, and financial advisory. Adept at handling customer transactions, improving processes, and ensuring compliance with regulations. Seeking to leverage expertise to contribute to a dynamic financial institution.

Assistant Branch Manager at FIRST COMMERCE BANK (2024-01 – 2025-04)

An Assistant Branch Manager plays a key role in supporting the Branch Manager in daily operations, customer service, and team management.

• Assisting in the overall management of branch operations to ensure efficiency and compliance.
• Handling day-to-day administrative duties such as scheduling, reporting, and financial record-keeping.
• Ensuring adherence to company policies, procedures, and regulatory guidelines.
• Managing cash handling, deposits, and security protocols.
• Supervising frontline employees to maintain high levels of customer satisfaction.
• Addressing customer inquiries, complaints, and escalations in a professional manner.
• Helping drive sales, meeting branch goals, and promoting company products or services.
• Building and maintaining strong relationships with clients and the local community.
• Assisting in hiring, training, and mentoring branch staff.
• Motivating the team to achieve performance targets.
• Conducting performance reviews and providing constructive feedback.
• Acting as a leader when the Branch Manager is unavailable.
• Identifying operational inefficiencies and implementing improvements.
• Handling unexpected challenges, such as staffing issues or security concerns.
• Ensuring a smooth workflow by addressing internal and external issues effectively.

Universal Banker II at FIRST COMMERCE BANK (2020-01 – Present)

• Processed a high volume of transactions, maintaining accuracy and compliance with bank procedures.
• Cross-sold products such as credit cards.
• Developed and maintained strong client relationships, resulting in an increase in repeat business and customer loyalty.
• Trained and mentored junior staff on operational procedures and customer service techniques.
• Collaborated with branch management to implement new technologies and improve service efficiency.
• Opened and closed accounts, processed loan payment, and advised customers on available financial services.
• Monitored account activity for fraud prevention, identifying suspicious activity and reporting findings to the appropriate department.
• Supported internal audits and provided documentation for regulatory compliance checks.
• And more.

HSD – ARECIBO