Yeng Chang

Compassionate healthcare professional with 5+ of experience in fast-paced clinical environments. Proven expertise in patient communication, administrative coordination, and maintaining accurate records under pressure. Seeking a part-time Front Desk Receptionist role to leverage strong customer service skills and attention to detail in a client-focused setting.

Hemodialysis Charge Nurse - Davita Dialysis - Woodbury, MN

(2023-07 - 2026-04)

• Answered phone calls in a polite, friendly, and professional manner to answer questions, address concerns, and provide education on medications, dietary restrictions, fluid management, and treatment-related side effects.
• Actively listened to patients, demonstrated empathy, and collaborated with interdisciplinary team members to resolve concerns and support individualized care plans.
• Provided emotional support and therapeutic interventions to dialysis clients, demonstrating diplomacy, tact, and professionalism in all interactions.
• Supervise and ensure all dialysis technicians follow infection control policy by keeping track of dialysis-related infection rates
• Maintained accurate patient records and updated account information while ensuring confidentiality and attention to detail.
• Worked effectively in a fast-paced environment, balancing multiple responsibilities while maintaining professionalism and a high level of service.

Registered Nurse, Ortho Surgery Unit - Region Hospital - Saint Paul, MN

(2022-03 - 2023-03)

• Provided direct patient care that include daily monitoring, recording, and evaluating of medical conditions
• Evaluated patients for risk of falling and initiate prevention protocols
• Admitted and evaluated new patients to create an individualized plan of care based on patient physical and psychological needs
• Worked with patient and family members to create a plan of care that is culturally and developmentally- appropriate

Lab Technician - Memorial Blood Centers - Saint Paul, MN

(2019-02 - 2020-03)

• Assessed each blood specimen condition, labeled, and routed blood samples into the right racks for different platforms testing
• Planned testing schedule and prioritized specimens that needed to be tested first based on organizations' requests
• Educated three new employees on how to read test results and to recognize errors in results
• Communicated and reported positive results to Research Center for further testing to ensure no false positives were sent to the blood banks

Bachelor of Science - Nursing - Concordia College (2021-12) Moorhead, MN

Bachelor of Arts - Biology - University of Minnesota Morris (2018-12) Morris, MN