Health Assistant - Accolade - Plymouth Meeting, PA
(2021-08)
Provide professional and compassionate support to clients seeking assistance with healthcare services and resources.
- Answer high-volume inbound calls and identify client needs, questions, and concerns.
- Schedule appointments and assist clients with coordinating access to healthcare services.
- Verify insurance information and assist clients with questions regarding healthcare coverage and services.
- Help clients navigate complex healthcare systems and understand available resources.
- Use active listening and effective questioning to identify needs, barriers, and appropriate solutions.
- Research information and provide accurate, complete responses to client questions.
- Handle sensitive personal and healthcare information in accordance with HIPAA requirements and organizational policies.
- Maintain accurate client information and documentation while managing multiple priorities in a fast-paced environment.
Customer Service Representative / Health Assistant - PeopleShare (Accolade) - Plymouth Meeting, PA
(2020-09 - 2021-08)
- Provided healthcare-related customer service and support in a high-volume call center environment.
- Answered inbound calls and assisted clients with healthcare questions and service needs.
- Supported appointment scheduling and insurance verification.
- Helped clients navigate healthcare information, services, and resources.
- Used active listening and problem-solving skills to resolve client concerns.
- Communicated professionally while handling sensitive and personal information.
- Maintained accuracy while managing multiple calls and client requests.
Debt Collector - Transworld Systems Incorporated - Fort Washington, PA
(2020-01 - 2020-09)
- Handled high-volume inbound and outbound telephone calls in a professional call center environment.
- Managed multiple customer accounts while maintaining accurate information and documentation.
- Communicated clearly and professionally with customers to address questions and concerns.
- Used active listening and problem-solving skills to determine appropriate solutions.
- Met daily productivity and performance goals.
Service Valet Driver - Piazza Acura of Ardmore - Ardmore, PA
(2019-05 - 2020-01)
- Greet customers and provide professional, courteous service.
- Assist customers with the vehicle service check-in process.
- Prepare damage reports and maintain accurate vehicle information.
- Safely park and retrieve customer vehicles while maintaining accurate vehicle tracking.
Security Officer - Allied Universal Security Services - Temple University Hospital Campus — Philadelphia, PA
(2014-11 - 2017-08)
- Greeted patients, visitors, physicians, and hospital employees in a professional manner.
- Checked identification and visitor passes to control access to hospital facilities.
- Assisted patients and visitors with directions and general questions.
- Maintained accurate activity logs and documented incidents.
- Followed hospital procedures regarding safety, security, privacy, and facility access.
