Zahra Ejaz

Customer-focused Service Associate candidate with hands-on retail sales, cash handling, and financial operations experience. Proven ability to drive product enrollment through needs-based selling — sold 30+ store credit cards in two months as a cashier.

Background in cash office operations, daily reconciliations, and full-cycle bookkeeping (QuickBooks, Xero) brings a level of financial accuracy and trustworthiness with sensitive transactions that most retail candidates don't offer. Comfortable in fast-paced, transaction-heavy environments requiring precision, compliance, and strong customer engagement.

Cashier / Sales Associate at Kohl's (2026-08 – Present)

• Sold over 30 store credit cards in a two-month span through proactive, needs-based customer engagement — directly comparable to cross-selling deposit and banking products.
• Process high volumes of cash and card transactions daily with accuracy and speed.
• Deliver consistent customer service in a high-traffic retail environment, resolving issues and answering product questions on the spot.

Retail Associate at Burlington (2025-10 – 2025-12)

• Promoted the store credit card program, signing up 3 new cardholders in a single shift.
• Assisted customers on the sales floor, answered product questions, and directed shoppers to relevant departments.
• Operated POS systems, processed returns and exchanges, and handled cash and card transactions.

Cash Office Associate at HomeGoods (2025-10 – 2025-12)

• Managed daily cash office operations including sales entry, register reconciliation, and deposit preparation.
• Produced daily financial and register reports, maintaining full accuracy and zero-discrepancy records.
• Opened and closed registers; coordinated with floor staff to resolve transaction issues quickly.

Executive Assistant & Bookkeeper at IV Drips (2026-01 – 2026-05)

• Processed and computed payroll for 30+ employees, handling sensitive financial and personal data with discretion.
• Produced weekly and monthly financial reports for CEO review, translating raw data into clear management summaries.
• Managed bookkeeping across 4 company accounts in QuickBooks, ensuring records were clean and audit-ready.

Accounts Assistant at Sea Can Kings (2023-12 – 2025-08)

• Completed monthly bank reconciliations and oversaw petty cash management.
• Reconstructed 2.5+ years of backlogged bookkeeping into an accurate, audit-ready transaction history.

CAF Level – Institute of Chartered Accountants of Pakistan (ICAP) (2021 – 2025)

F.S.C (Science) in Science – Concordia School of Colleges (2018 – 2020)