Zoe Poole

I am a hardworking, creative and reliable professional with strong communication and interpersonal skills, developed through a range of customer-facing and creative roles. I thoroughly enjoy building positive relationships through clear communication, active listening and a friendly approach.

I take pride in everything I do, have a strong attention to detail and am always willing to learn and take on new challenges. My experience in fast-paced workplaces has taught me the importance of being adaptable, dependable and maintaining a positive attitude under pressure.

Duty Manager at Hollywood Bowl Merry Hill (2026-05 – Present)

• Progressed through the Assistant Manager in Training programme and earned promotion to Duty Manager, taking responsibility for leading the team and maintaining high standards of customer service and operational performance

Freelance Art Designer at People's Mission Hall (2025-11 – 2025-12)

• Fully designed and developed a mural to coincide with the opening of their brand new children's centre

Assistant Manager In Training at Hollywood Bowl Group (2025-11 – 2026-08)

• Successfully completed the Assistant Manager in Training programme, demonstrating readiness to progress into a leadership position
• Developed and demonstrated strong leadership skills through supporting and motivating team members in a busy environment
• Gained experience taking responsibility for day-to-day operations, resolving customer issues and making effective decisions under pressure
• Built the skills and confidence required to lead a team, maintain high service standards and support the successful running of the centre

Team Member at Hollywood Bowl Merry Hill (2023-08 – 2025-11)

• Worked across multiple departments including Lane Host, Reception, Bar and Diner, providing a consistently high level of customer service
• Confidently approached customers, identified their needs, promoted products and maximised sales through effective upselling
• Handled customer enquiries and complaints professionally, maintaining a friendly and positive approach while working in a busy environment
• Consistently achieved strong sales and upselling results, earning Team Member of the Month and multiple Top Lane Sales and Upselling awards

Teaching Assistant Volunteer at St Christopher's Primary School (2023-06 – 2023-07)

• Demonstrated commitment and reliability through volunteering within a primary school environment
• Developed strong communication and interpersonal skills by working closely with both children and staff

Front of House Assistant at The Chip Inn (2020-08 – 2024-09)

• Progressed to become a highly respected and trusted member of the team
• Delivered excellent customer service and listened carefully to customer requirements
• Worked effectively in a fast-paced, busy environment
• Demonstrated strong teamwork and independent problem-solving skills
• Operated tills and handled cash responsibly

Delivery Agent at 1st Stop (2018-09 – 2020-09)

• Managed a busy delivery schedule, ensuring orders were delivered accurately, efficiently and on time while maintaining a high standard of customer service
• Developed strong organisational, time-management and communication skills while working independently and reliably to meet daily delivery targets

Level 3 Vocational in Assistant Manager in Training – Hollywood Bowl Group (2025 – 2026)

Level 4 HEC in Foundation Diploma in Art & Design – University of Arts London (2023 – 2024)

A-Level in Textiles – King Edward VI College (2021 – 2023)

A-Level in Art – King Edward VI College (2021 – 2023)

A-Level in Psychology – King Edward VI College (2021 – 2023)

GCSE in English Literature – Wombourne High School (2018 – 2020)

GCSE in English Language – Wombourne High School (2018 – 2020)

GCSE in Mathematics – Wombourne High School (2018 – 2020)

GCSE in Art – Wombourne High School (2018 – 2020)

GCSE in Ancient History – Wombourne High School (2018 – 2020)

GCSE in Science Double – Wombourne High School (2018 – 2020)

GCSE in Business Studies – Wombourne High School (2018 – 2020)

GCSE in French – Wombourne High School (2018 – 2020)