Cashier/Bilingual Customer Service Representative at Ragley Express Mart (2022-11 – 2024-12)
Processed customer transactions quickly and accurately at a busy convenience store while providing exceptional customer service and support.
- Processed customer transactions quickly and accurately at a busy convenience store.
- Assisted customers in locating products and answering inquiries about merchandise.
- Maintained clean and organized checkout area to ensure efficient operations.
- Handled cash, credit, and debit transactions with attention to detail.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored inventory levels and restocked shelves throughout the day.
- Educated customers on promotions and loyalty programs to increase engagement and sales.
- Resolved customer complaints while fostering a positive shopping experience.
Cook/Cashier at Canes Chicken Fingers (2022-04 – 2022-11)
Prepared food items according to recipes and quality standards while managing customer transactions in a fast-paced environment.
- Prepared food items according to recipes and quality standards.
- Operated kitchen equipment safely and efficiently.
- Supported team members during peak service periods to maintain efficiency and customer satisfaction.
- Stocked ingredients and supplies as needed throughout shifts.
- Followed food safety guidelines to ensure product freshness.
- Collaborated with staff to meet customer demands promptly.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Processed customer transactions efficiently and accurately.
- Assisted customers in selecting menu items and answering questions.
- Handled cash, credit, and debit card transactions securely.
- Coordinated with team members to streamline operations during high-demand hours.
- Delivered friendly and prompt service to improve customer experience and retention.
- Operated point-of-sale system to complete sales transactions effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Completed various tasks assigned by management to support operations.
- Issued receipts, refunds, credits or change due to customers.
Carhop Server at Sonic Drive In (2018-05 – 2018-11)
Took orders and delivered food and drinks to customers in a timely manner while maintaining service quality and customer satisfaction.
- Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
- Delivered food and drinks to customers in a timely manner.
- Guided customers in menu selections and accommodated special requests to improve satisfaction.
- Operated POS system to process customer orders efficiently.
- Verified accuracy and completeness of orders before serving, ensuring customer satisfaction.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Maintained cleanliness of serving area and dining spaces.
- Addressed customer concerns promptly, enhancing overall dining experience.
- Assisted other team members when needed during busy times or special events.
- Followed safety guidelines while handling food and beverages.
- Managed cash handling and balanced registers at shift end.
