Zoya Zia

Detail-oriented Cashier experienced in delivering exceptional customer service and efficient transaction processing. Enhanced shopping experiences through effective resolution of customer inquiries and collaboration with team members to ensure smooth operations. Highly organized and reliable professional with a strong background in cash handling, inventory management, and training junior employees to maximize performance.

Cashier/Bilingual Customer Service Representative at Ragley Express Mart (2022-11 – 2024-12)

Processed customer transactions quickly and accurately at a busy convenience store while providing exceptional customer service and support.

• Processed customer transactions quickly and accurately at a busy convenience store.
• Assisted customers in locating products and answering inquiries about merchandise.
• Maintained clean and organized checkout area to ensure efficient operations.
• Handled cash, credit, and debit transactions with attention to detail.
• Collaborated with team members to ensure smooth store operations during peak hours.
• Monitored inventory levels and restocked shelves throughout the day.
• Educated customers on promotions and loyalty programs to increase engagement and sales.
• Resolved customer complaints while fostering a positive shopping experience.

Cook/Cashier at Canes Chicken Fingers (2022-04 – 2022-11)

Prepared food items according to recipes and quality standards while managing customer transactions in a fast-paced environment.

• Prepared food items according to recipes and quality standards.
• Operated kitchen equipment safely and efficiently.
• Supported team members during peak service periods to maintain efficiency and customer satisfaction.
• Stocked ingredients and supplies as needed throughout shifts.
• Followed food safety guidelines to ensure product freshness.
• Collaborated with staff to meet customer demands promptly.
• Operated grills, fryers and broilers to cook items to quality guidelines.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Wrapped, dated and labeled food items in storage for safety and freshness.
• Followed established procedures and requirements for safe food handling, storage and service.
• Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
• Processed customer transactions efficiently and accurately.
• Assisted customers in selecting menu items and answering questions.
• Handled cash, credit, and debit card transactions securely.
• Coordinated with team members to streamline operations during high-demand hours.
• Delivered friendly and prompt service to improve customer experience and retention.
• Operated point-of-sale system to complete sales transactions effectively.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Collected payments and provided accurate change.
• Greeted customers and answered any questions they had about the store's products and services.
• Completed various tasks assigned by management to support operations.
• Issued receipts, refunds, credits or change due to customers.

Carhop Server at Sonic Drive In (2018-05 – 2018-11)

Took orders and delivered food and drinks to customers in a timely manner while maintaining service quality and customer satisfaction.

• Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
• Delivered food and drinks to customers in a timely manner.
• Guided customers in menu selections and accommodated special requests to improve satisfaction.
• Operated POS system to process customer orders efficiently.
• Verified accuracy and completeness of orders before serving, ensuring customer satisfaction.
• Collaborated with kitchen staff to ensure accurate order preparation.
• Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
• Maintained cleanliness of serving area and dining spaces.
• Addressed customer concerns promptly, enhancing overall dining experience.
• Assisted other team members when needed during busy times or special events.
• Followed safety guidelines while handling food and beverages.
• Managed cash handling and balanced registers at shift end.

High School Diploma – Parkview Baptist School (2020-01)