IT Desktop Support
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I am an Experienced IT Service Desk Support Specialist with a strong background in 1st and 2nd -and 2nd-level IT support, hardware/software troubleshooting, and exceptional customer service. Proficient in diverse client hardware and software, ensuring effective problem resolution and enhancing user productivity. Adept at ITSM processes, documentation, and managing audio/videoconference rooms. Ready to contribute to IT operations and deliver top-notch support.
2016 - 2020
Desktop Support Technician (Rheinmetall-denelmunition)
2020 - 2023
2023 - Present
CompTIA A+ - 2015
CompTIA Network+ - 2017
ITIL Foundation v3 - 2018
Dale Carnegie - 2019
