Whitney Erasmus

I'm an vibrant bright women full of ideas and always up to challenges and always up to help in the IT world as the world revolves around technology

Login all calls and emails, assistant stores, Head office and distribution centre with all IT relate issues, HO Will most likely be hardware computer related or requesting software, Stores would be more where as it will be assisting with till issues hardware and software, store reports, there daily money figures and money reports and network issues where store will be offline, down or whole centre would be offline and trying to get it up as soon as possible, Logging incidents and service requests via ISM and being responsable and taking owner ship for your own work, working under pressure, assisting all user with there HR details to view there payslips creating leave all on a system call HR connect

Working remotely from home

VPN troubleshooting

Assisting head office and stores from home

Giving training to new colleagues »system training and getting them on the role to work from home also giving training via teams.

Working with UIP/UAD-Phones

Building laptops and computers, programming laptops and computers according to the user profile servers and working from home users, assigning all types of calls to the agents and also making sure that all calls are being logged and attended to within SLA and if the agent is not available I then so it myself. Assisting users in office and working remotely from home. Assisting with various types of software and hardware and different models of devices example Dell laptops HP laptops including computers Login all calls with all IT relate issues, users Will most likely be for computer related or requesting software and most of the time assistance with both at once which all of this includes head office and distribution centre's

Working remotely from home

VPN troubleshooting

Giving training to new colleagues »system training and getting them on the role to work from home also giving training via teams.

Working with UIP/UAD-Phones

Jabber

Teams

Forti-client

Forti-web

Active directory E filling network

Wifi

Adobe

CMD

Information Technology

Software Development

Subjects Introduction to C#

Programming in C#

Essentials of Developing Windows Metro Style Apps Using C#

Advanced Metro Style Apps Development Using C#

Programming in HTML & JavaScript & CSS3

Developing ASP.Net 4.5 MVC Web Applications

Developing Windows Azure and Web services