Abegail Babalwa Tyatyeka

Highly accomplished Client Relations and Services Professional with over 20 years of robust experience spanning international BPO help desks, financial collections, telecommunications, hospitality management, and premium retail operations. Equipped with expert skills in telephone debt negotiation, contract administration, technical troubleshooting, and high-end front-of-house guest relations. An exceptionally adaptive, fast learner and UCT Humanities graduate who uses superior communication and de-escalation skills to meet rigorous performance targets and maximize customer retention.

Catering & Operations Assistant at JMH Catering (2023-01 – Present)

• Coordinating high-volume catering layouts, food presentation, and front-of-house customer service during corporate and private events.
• Managing strict inventory levels, kitchen hygiene protocols, and rapid order execution under tight timelines.

Help Desk Specialist (International Campaign) at Merchants – iiNet Australia BPO (2017-02 – 2023-01)

• Provided international technical help desk support, troubleshooting network architecture and connectivity for Australian clients.
• Maintained premium customer care ratings while adhering strictly to rigid performance KPIs and digital CRM data logging.

Customer Service Specialist (Local Campaign) at Merchants – Vodacom (2014-01 – 2017-01)

• Managed high-volume consumer accounts, resolved technical network faults, and resolved intensive cellular billing queries.
• Identified customer usage trends to cross-sell value-added features and maximize account retention profiles.

Customer Service Advisor (Cell C Mobile Contracts) at Spekpack (2011-08 – 2013-12)

• Handled front-line service administration, package upgrades, and data requests for Cell C contract holders.
• Vetted financial profiles, checked credit risk files, and processed corporate and private mobile contract activations.

Customer Advisor at Edgars (Cape Gate) (2009-07 – 2011-07)

• Delivered premium face-to-face service, managed secure retail POS registers, and resolved account credit complaints.
• Actively drove store revenue targets by signing up shoppers for Edgars retail credit accounts.

Collections Department Agent at HomeChoice (2004-01 – 2007-06)

• Managed inbound and outbound debt collection calls for delinquent retail and credit accounts.
• Negotiated sustainable payment promises (PTPs), analyzed financial statements, and restructured client payment profiles.
• Overcame consumer pushback while strictly complying with South African credit regulations and collection targets.

Front of House (FOH) Assistant at Marimba (2001-01 – 2003-12)

• Managed guest reception, floor configurations, table hosting, and client conflict management for a premium establishment.
• Ensured high-end hospitality service standards and smooth operational handovers between kitchen staff and diners.

Performer's Diploma in Drama – University of Cape Town (UCT)

Grade 12 / Matric – Dr NR Mandela High School (1998)