Kunono France

Motivated and customer-focused Trainee Manager with hands-on experience in retail sales, team supervision, and store operations. Proven ability to drive sales, deliver exceptional customer service, and support daily business operations. Seeking to contribute my leadership skills and retail expertise to a management role while continuing to grow professionally.

Sales Associate at Keystone Apparel Pty Ltd (2023-09 – 2025-10)

• Delivered exceptional customer service and built strong customer relationships.
• Achieved and exceeded individual and team sales targets.
• Recommended products and upsold complementary items to increase basket value.
• Processed sales transactions accurately using the point-of-sale system.
• Maintained merchandising standards and replenished stock on the sales floor.
• Assisted with stock receiving, inventory counts, and back-of-house organisation.

Trainee Manager at Keystone Apparel Pty Ltd (2025-11 – Present)

• Support the Store Manager in overseeing daily store operations.
• Lead and motivate the sales team to achieve sales targets and deliver excellent customer service.
• Supervise staff, delegate tasks, and monitor performance throughout the day.
• Assist with staff training, coaching, and onboarding of new employees.
• Handle customer queries and resolve complaints professionally.
• Open and close the store, ensuring all operational procedures and cash controls are followed.
• Monitor stock levels, assist with stock counts, and maintain accurate inventory records.
• Ensure visual merchandising standards are maintained according to company guidelines.
• Analyse sales performance and implement strategies to increase sales and basket size.
• Ensure compliance with company policies, health and safety standards, and loss prevention procedures.

Grade 12 – Toise Senior Secondary (2020)

Bachelor's Degree – Toise Senior Secondary (2020)

HCert in Criminal Justice – Nelson Mandela University (2023)