Adele Munsamy
Operations | Client Services | Strategic Partnerships Leader
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About
Results-driven leader with 18+ years of experience in insurance, financial services and contact centre operations. Proven ability to lead high-performing teams, improve operational efficiency, build strategic stakeholder relationships, manage escalations, optimise customer experience, and deliver sustainable business results. Experienced in coaching, governance, SLA management, compliance, reporting and continuous improvement.
Experience
Key Accounts Team Manager at Pineapple Tech (2024-09 – Present)
- Lead client services team supporting dealership and F&I partners.
- Drive SLA adherence, quality, compliance and operational excellence.
- Coach, develop and performance-manage staff.
- Manage escalations and improve partner experience.
Short-Term Insurance Sales Team Leader at First National Bank (2022-09 – 2024-06)
- Led insurance sales operations, campaigns, reporting and coaching.
- Improved team performance while maintaining governance standards.
Warranties Sales Team Leader at AA Insurance (2020-02 – 2022-08)
- Managed sales performance, coaching, incentives and pipeline management.
Sales Team Leader at Standard Bank Insurance Brokers (2012-01 – 2017-12)
- Led outbound insurance teams, quality, coaching and operational performance.
Sales Consultant at Standard Bank Insurance Brokers (2007-01 – 2012-12)
- Consistently achieved sales targets across multiple insurance products.
Education
RE5 – Moonstone (2013-01 – 2013-12)
NQF4 FAIS – INSETA (2009-01 – 2010-12)
Matric – Marais Viljoen High School (2004-01 – 2004-12)
