Education and Customer Service Professional
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Hi there! My name is Alexander, but most people just call me Alex.
I have over 10 years of experience in the education sector, with most of that time spent teaching English in China. Living and working in the East taught me more than just classroom skills. It gave me strong customer service abilities, cultural sensitivity, and a deeper understanding of how to connect with people from different backgrounds.
In the later part of my career in China, I had the chance to work closely with individual companies and CEOs, which helped me expand my professional outlook and adaptability even further.
Now that I’m back in South Africa, I’m looking forward to taking what I’ve learned and building on my skills in new areas. I’m open to opportunities in customer service, hospitality, or the restaurant industry. I enjoy working with people, learning on the job, and finding ways to bring value wherever I can.
2024 – Cambridge Exam Teacher & Center Exam Manager | EF Campus, Cape Town, South Africa
Developed study programs for Cambridge B2, C1, and C2 exams
Coordinated training sessions and workshops with various stakeholders
2022–2024 – Senior Corporate Trainer | EF English First Central Team, Shanghai, China
Designed English language programs for multinational clients (HP, Hitachi, Burger King, Tesla)
Managed client needs and coordinated training delivery
2021–2022 – Senior Teacher | EF English First – English Centers, Shanghai, China
Planned and delivered lessons for groups and individuals
Co-managed a diverse team of education professionals
Supported staff development and conducted student assessments
2018–2021 – English Teacher & English Environment Coordinator | EF English First – English Centers, Shanghai, China
Led classroom and online teaching, fostering inclusive learning environments
Organized activities and events to enhance student engagement
Coached students in test preparation and study strategies
2016–2018 – Online Teacher | EF Online Teaching Services, Shanghai, China
Taught online courses across China
Adapted lessons to meet diverse student needs and learning styles
2015–2016 – Private Tutor | Self-Employed, Somerset West, South Africa
Tutored students in English and exam preparation
Developed personalized lessons for learners unable to attend school
TESOL Certification – Trinity College London (Dec 2020)
Postgraduate Diploma in Second Language Studies – Stellenbosch University (Oct 2015)
120-Hour TEFL Certification – Stellenbosch University (Jan 2015)
Bachelor of Arts in Humanities – Stellenbosch University (Dec 2014)
Certification in Community Development – University of South Africa (Sept 2010)
