Kuhle Mbalekwa

Motivated and dependable professional with over five years of customer-focused experience in sales, gaming, and client service environments. Skilled in managing customer interactions, resolving complex issues, and maintaining compliance with company policies. Demonstrates excellent communication, adaptability, and attention to detail while ensuring exceptional customer experiences in fast-paced, high-pressure settings.

Seeking to contribute these strengths as a Customer Service Representative at Concentrix.

Vehicle Sales - EBK Autodealers

(2026-05)

• Getting Clients to come to dealership, through appointment setting.
• Marketing and selling vehicles
• Customer service and ensuring vehicle is in Saleable condition.

Vehicle Sales - We Buy Cars

(2025-03 - 2025-12)

• Assisted clients find the best vehicles for their needs and on options to finance it.
• Handled the invoicing, ensured excellent customer service by handling any after sale complaints with professionalism and efficiency

Sales Agent - Outsurance

(2024-01 - 2024-11)

• Recruited new funeral policy members and managed customer onboarding.
• Assisted clients with policy-related queries and liaised with head office for resolution.
• Delivered professional service and maintained positive client relationships.
• Demonstrated reliability and commitment to meeting monthly sales targets

Croupier / Casino Dealer - Tsogosun Group - Hemingways Casino (2018–2022), Montecasino (2022–2023)

(2018-01 - 2023-12)

• Provided high-value customer service in a fast-paced, regulated environment.
• Managed chip and cash transactions with precision and integrity.
• Maintained professionalism and compliance with gaming procedures.
• Built strong rapport with guests and contributed to team efficiency.

Sales & Telemarketer - Ncube Inc – Consumer Lifestyles (UK Campaign)

(2017-01 - 2017-09)

• Conducted outbound calls to UK clients to promote products and services.
• Captured and updated client data accurately using CRM systems.
• Consistently exceeded call and conversion targets through strong persuasion and listening skills.
• Worked collaboratively to share campaign updates and improve performance.

BCom - Accounting (2012-01 - 2016-12)

Matriculation (2011-12)