Nthabiseng Masole

Detail-oriented and customer-focused administrative professional with experience in customer service, office administration, retail sales, and call centre support. Skilled in handling customer enquiries, data capturing, record keeping, Microsoft Office, and maintaining accurate documentation. A strong communicator with excellent problem-solving abilities, committed to delivering outstanding customer service in fast-paced environments.

Brand Representative - Under Armour

(2023-12 - 2026-02)

• Assisted customers with product selection and recommendations.
• Delivered excellent customer service and maintained strong product knowledge.
• Achieved daily sales targets through upselling.
• Maintained store presentation, stock levels, and merchandising standards.
• Processed transactions and handled customer enquiries professionally.
• Promoted products and special offers to drive sales.

Call Centre Agent - South West Gauteng TVET College

(2018-09 - 2019-08)

• Handled inbound and outbound calls assisting students with applications, registrations, and general enquiries.
• Provided accurate information on courses, admission requirements, and college services.
• Captured and updated student information on internal systems.
• Maintained accurate records and ensured data confidentiality.
• Resolved queries and provided excellent customer service.

Sales Associate - Purma Sports Distributors

(2017-05 - 2017-09)

• Assisted customers with selecting apparel, footwear, and accessories.
• Processed sales transactions using the POS system and handled payments.
• Maintained merchandising standards and stock levels.
• Supported the team in achieving sales targets.

Sales Associate - Reebok

(2016-07 - 2016-10)

• Assisted customers with product selection and recommendations.
• Processed transactions accurately using the POS system.
• Maintained store presentation and merchandising displays.
• Delivered excellent customer service and promoted in-store offers.

Administration Intern - Leratong Hospital

(2014-04 - 2014-07)

• Provided administrative support including filing, data capturing, and document management.
• Assisted with patient records management and updating information on hospital systems.
• Handled incoming calls and directed enquiries to relevant departments.

NCV Level 4 (NQF Level 4) - Office Administration - South West Gauteng TVET College (2023)