Anam Mrwebi
Result-driven and customer-focused professional with extensive experience in delivering exceptional customer service
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About
Result-driven and customer-focused professional with extensive experience in delivering exceptional customer service. Leveraging excellent communication skills, empathy, and a proven ability to handle various interactions effectively. Skilled in achieving performance goals, improving service delivery, and resolving complex customer issues. Strong background in dealing with customer inquiries, complaints, and performance metrics to drive service excellence and operational efficiency.
Experience
Store Assistant - SEA WEEDS - Cape Town
(2025-08 - 2026-07)
- Selling luxurious, imported brands
- Familiar with Canadian, Australian, UK and German sizing
- Advance use of ERPLY system
- Managing stock and monitoring the sales floor to minimize risk to the business
- Processing of refunds and exchanges
- Actively assist customers on the floor
- Processing of online orders
Store Assistant - Freedom of Movement - Cape Town, Western Cape
(2024-06 - 2025-09)
- Cashing up at the end of the day
- Assisting customers with refunds and exchanges
- Participate in training programs to enhance customer service skills
- Promote sales and manage the point-of-sale processes
- Adhering to company's guidelines and procedures
- Maintain outstanding store standards and visual merchandising standards
- Keep up to date with product information
- Ascertain customers' needs and wants
- Managing stock and monitoring the sales floor to minimize risk to the business
- Answering calls professionally when customers call to inquire or to order
- Advance use of Cin7 core (DEAR) system
Casual - The Cross Trainer - Cape Town, Western Cape
(2022-12 - 2023-06)
- Assisted customers with product information and inquiries
- Handled customer complaints effectively, ensuring resolution and satisfaction
- Maintained a positive and customer-focused attitude during interactions
- Updated customer databases and documented activities for future contacts
- Collaborated with team members to ensure seamless customer experience
- Participated in training programs to enhance customer service skills
- Provide customer service with product knowledge
- Track and rescheduling orders for customers
- Handle store complaints
- Work collaboratively with team members to achieve targets and goals
Education
National Senior Certificate - Tiisetsong Secondary School (2014-01 - 2018-12)
