Andy Steyn

I have 12 years of experience providing comprehensive quality control support to my customers. My passion lies in ensuring that every product or service meets the highest standards. I value honesty, attention to detail, and quality, which have helped me support the operations of 2 companies I have worked for. Whether it’s analyzing credit risk or fine-tuning processes, I thrive on making a positive impact. Let’s connect and elevate quality together

Performing initial tasks related to commercial collection and consumer collection, including making phone calls to those owing money Checking credit records on databases and maintaining and updating these databases on a regular basis Listening to the financial issues of customers and subsequently negotiating repayment plans and collection of payments directly from customers Reconciliation statements to make sure Debt/Credit is valid. Ad-hoc customer queries and customer complaints/Council of Medical aid queries. Checking the accounts of the company on a regular basis Initiating legal procedures if debts are still not paid following initial action Ensuring that financial contracts are signed by appropriate parties Keeping employees in other departments in a company aware of financial matters, Investigations and ensuring that cash desk journal gets performed where accounts have been incorrectly allocated.

Customer Service Diploma

• Completed a comprehensive Customer Service Diploma through Alison.
• Developed skills in communication, problem solving and understanding customer needs.
• Focused on delivering excellent service and enhancing customers need 
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• Acquired practical knowledge in IT through coursework or self-study.
• Proficient in areas such as troubleshooting, network administration, and software support.
• Passionate about leveraging technology to improve customer experiences.