Angelique Kuen

Highly organized Administrative and Digital Support Professional with over 10 years of experience supporting business operations, customer service, banking, sales and digital marketing functions. Proven ability to manage administrative processes, coordinate schedules, maintain accurate records and support digital content and social media initiatives. Detail-oriented, reliable and adaptable, with strong communication skills and a track record of meeting deadlines in fast-paced environments.

SOCIAL MEDIA MANAGER & CONTENT CREATOR at C.A.S DNB (2022-03 – 2024-03)

• Planned, created and scheduled social media content to support brand awareness and audience growth.
• Designed marketing materials and digital content using Canva, Adobe Suite, Capcut and InShot.
• Monitored engagement and campaign performance using Google Analytics and Hootsuite to inform content improvements.

TRANSCRIPTIONIST (FREELANCE) at REV (2022-03 – 2024-03)

• Produced accurate transcripts for audio and video content on a freelance basis
• Met strict deadlines while maintaining attention to detail and confidentiality.

OFFICE ADMINISTRATION CLERK at ELYSIUM SPA (2019-07 – 2023-10)

• Oversaw daily administrative operations, scheduling and record keeping.
• Managed inventory and assisted with stock control
• Supported front-desk customer service and internal communication.

OUTBOUND SALES CONSULTANT at NEXT ENGAGE (2018-10 – 2019-04)

• Promoted Sanlam Reality Rewards to existing customers
• Consistently met sales and performance targets

CUSTOMER CARE CONSULTANT at KELLY/ABSA (2016-05 – 2017-04)

• Assisted customers with telephone banking, general enquiries and vehicle finance support
• Performed administrative duties and maintained accurate client records and confidentiality

SALES SUPPORT ADMIN / SALES CONSULTANT at QUEST / FNB (2012-05 – 2015-08)

• Processed clients credit applications, quotations and supporting documents
• Sold banking products to both new and existing clients.
• Delivered consistent and confidential customer service in a regulated financial environment

OUTBOUND SALES CONSULTANT at O'KEEFE AND SWARTZ (2011-05 – 2012-01)

• Sold short and long-term insurance products

CUSTOMER CARE CONSULTANT at PLP (2010-07 – 2010-12)

• Provided both inbound and outbound customer support
• Assisted with product procurement and administrative tasks

ENTREPRENEUR / SALES CONSULTANT at AVON (2008-01 – 2010-04)

• Managed direct beauty product sales, marketing and client relationships

RECEPTIONIST at HEALING HANDS (2007-01 – 2007-04)

• Managing and scheduling appointments and overall admin, office and front-desk operations

PET / HOUSE SITTING at SELF EMPLOYED/FREELANCE (2003-03 – Present)

• Provide reliable, dependable pet and house sitting services on weekends, holidays and public holidays

Matric – Grassy Park High School (2006)