Asange Ndleleni

Developed strong analytical and negotiation skills in high-paced, client-focused environment. Well-versed in managing sensitive financial information and resolving complex issues. Seeking to transition into new field where skills in communication and problem-solving can drive success.

Offering solid foundation in customer service and conflict resolution, eager to learn and grow in professional environment. Brings keen understanding of financial processes and ability to handle sensitive information accurately.

Collection's Agent at Sigma Connected (2024-02 – Present)

• Negotiated repayment plans while maintaining compliance with collection procedures and customer service standards.
• Reviewed delinquent accounts to identify suitable resolution options and prioritize contact efforts.
• Managed inbound and outbound calls to recover outstanding balances and support customer outcomes.
• Documented account activity accurately within CRM systems and maintained clear case notes.
• Resolved billing disputes by verifying account details and coordinating appropriate follow-up actions.
• Applied empathy during sensitive conversations to support vulnerable customers and de-escalate complaints.
• Escalated complex cases to appropriate teams while preserving service quality and record accuracy.
• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Resolved inbound customer inquiries using scripted procedures and service policies.
• Documented call details accurately in CRM systems and case records.
• Escalated complex issues to specialist teams while maintaining customer updates.
• Maintained call quality standards and compliance requirements during every interaction.
• Adapted quickly to changing workflows, systems, and customer service priorities.

Bachelor of Education in Life Skills And Social Sciences – University of The Free State (2028-11)