Sduduzo Dladla

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Customer Support (chat) - Capability BPO - Durban

(2021-09 - 2022-09)

• Guided customers through online ordering process.
• ensure customers comprehend order terms
• Handled customer returns and refund processes
• delivering resolutions on first contact to uphold service standards

Credit Control Advisor & Travel Consultant - Outworx Contact Centre - Durban

(2015-03 - 2021-09)

• Executed debt collection activities to recover outstanding payments from customers.
• Oversaw payment processing for defaulted customers to accelerate account resolution.
• Established payment plans for customers to support financial management.
• Facilitating finance agreements for customers
• providing debt analysis.
• Assisting passengers at airport through phone communications.
• Assisting customers to make bookings online.
• Helping customers to check in online.
• Assisting customers with boarding passes.
• Assisted customers with mid-term policy amendments to ensure coverage aligns with their needs.
• Compared quotes for new and existing customers to provide cost-effective options.
• Secured insurance policies for new customers
• Enhanced customer satisfaction through attentive support
• Generated sales that contributed to company revenue
• Expanded service offerings for existing customers

Customer Service Agent - CCI Call Centres

(2013-12 - 2015-03)

Sales Counselor - Tiens Group

(2009-06 - 2009-12)

• Explained product features and benefits to customers, enhancing purchase decisions
• Coached sales teams on strategies to enhance market performance
• Taught distributors effective sales techniques, increasing product visibility
• Selling the product

Cashier - The HUB

(2009-06 - 2009-12)

• Processed payments for customer accounts, improving overall satisfaction.
• Managed cash register operations, ensuring accurate recording of sales transactions.

(2011-05 - 2013-11)

• Guided customers through online ordering process.
• ensure customers comprehend order terms
• Handled customer returns and refund processes
• delivering resolutions on first contact to uphold service standards
• Executed debt collection activities to recover outstanding payments from customers.
• Oversaw payment processing for defaulted customers to accelerate account resolution.
• Established payment plans for customers to support financial management.
• Facilitating finance agreements for customers
• providing debt analysis.
• Assisting passengers at airport through phone communications.
• Assisting customers to make bookings online.
• Helping customers to check in online.
• Assisting customers with boarding passes.
• Assisted customers with mid-term policy amendments to ensure coverage aligns with their needs.
• Compared quotes for new and existing customers to provide cost-effective options.
• Secured insurance policies for new customers
• Enhanced customer satisfaction through attentive support
• Generated sales that contributed to company revenue
• Expanded service offerings for existing customers

National Certificate - Tourism Management - Berea Technical College (2010-01 - 2010-01)

High School - Fares and Ticketing within African - Nqabakazulu Comprehensive High School (2008-01 - 2008-01)