Asenathi Kinana

I am a detail-oriented professional with a strong track record in customer support and operational coordination. Throughout my career, I’ve specialized in multi-tasking, managing high-volume communications, and ensuring accurate record-keeping in fast-paced environments. I excel at resolving day-to-day administrative challenges and supporting broader team goals.

I am looking to apply my organizational efficiency and technical adaptability to this role to support your department’s daily operations effectively.

Call Centre Agent at Teleperformance (2025-06 – 2026-02)

I had to resign to finish my studies and to find more engineering opportunities

• Handled customer queries and went above and beyond when assisting to gain customer satisfaction
• Achieved a high customer rating and CSAT for the total amount of months worked in the Company
• Gained the best customer reviews

Cashier at Sasol Garage (2024-03 – 2025-02)

• Also worked as a petrol attendant at times.
• Worked in a fast paced environment.
• Worked shifts and did house-keeping(includes packing stock in shelfs) as part of my daily tasks, cleaned daily too.

Call Centre Agent at iSON Experience (2022-02 – 2022-11)

• Handled customer customers inquiry and support, helping resolve issues and provide accurate information.
• Analyse data to resolve customer queries.
• Increased business profitability through my customer service by insuring proper and fair treatment of customers.

N3 in Electrical Engineering – IQhayiya TVET College (2023-01 – 2023-04)

Matric - Diploma Pass – Khwezi Lomso Comprehensive High School (2020-01 – 2020-12)