Athne Mitchell

Customer-focused Optical manager, successfully contributing to company profits by improving team efficiency and productivity. Skilled at effective negotiations and upselling techniques. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.

Dedicated

Manager with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.

Trustworthy Optical

Assistant with 25 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.

Confident

Manager successful at increasing monthly revenue using insightful marketing strategies and aggressive product development. Skilled at understanding customer and employee requests and meeting needs. Furthers success by strengthening staff training, streamlining internal systems and facilitating sales techniques.

Motivated professional excelling in customer service and relationship management. Cultivates a welcoming environment that fosters customer loyalty and satisfaction. Exhibits strong problem-solving and organisational skills to adapt to diverse client needs.

Dispensing Optician - Visionwear Cayman - Cayman Islands, Grand Cayman

(2024-11 - 2026-03)

• Managed appointments, efficiently scheduling and reminding clients of upcoming visits to optimise clinic flow.
• Assisted customers in selection of glasses and contact lenses, providing expert advice on fit and style.
• Repaired and adjusted glasses frames, providing a personalised service to meet individual client needs.
• Assisted customers in selecting frames and contact lenses to suit face shape and optical needs.
• Fostered a welcoming environment, greeting customers promptly and making them feel valued.
• Demonstrated the correct use and care of contact lenses, ensuring customer confidence and satisfaction.
• Accurately processed customer payments and orders.
• Educated customers on appropriate eyewear care to extend product life.
• Processed sales transactions, handled cash, and operated card machines, maintaining accurate financial records.

Practice Manager - Hentie Kock Optometrist - Cape Town

(2011-09 - 2024-10)

• Assist Clients in selecting the perfect eyewear and lenses based on specific needs and preferences.
• Provide accurate measurements and fitting to ensure optimal vision correction.
• Offer expert advice on lens materials, coatings and frames taking in consideration style, comfort and functionality.
• Collaborate with optometrist and other team members to ensure seamless patient care.
• Maintain inventory and order eyewear products as needed.
• Conduct repairs and adjustments on eyewear ensuring customer satisfaction.
• Stay up to date with latest trends and advancements in optical technology.
• Adjusted frames to cater to customers' needs and specifications.
• Scheduled follow-up appointments with customers to deliver comprehensive after-sales service.
• Accurately processed customer payments and orders.
• Managed billing and insurance claims, reducing errors and expediting patient reimbursements.

Optical Assistant - Specsavers / Execuspecs - Tableview

(2002-03 - 2011-08)

• Adjusted frames to cater to customers' needs and specifications.
• Displayed strong customer service skills by attentively handling queries by phone, email and in person.
• Assisted with client frame selection and explained lens and fit options to support informed decision-making.
• Read prescriptions to gauge patient optical needs, fitting and dispensing optical lenses to fulfil requirements.
• Documented facial measurements for optical centres of eyes, pupillary distance and temple length.
• Processed insurance claims, ensuring patients maximised their entitlements and understood their coverage.
• Accepted and processed payments for services rendered, issuing receipts for transaction tracking purposes.
• Expertly measured frames for customers to ensure perfect fit.
• Developed thorough knowledge of current product lines and offers to optimise sales strategies.
• Educated customers on appropriate eyewear care to extend product life.
• Liaised with suppliers to order optical products, ensuring timely delivery and stock availability.
• Processed sales transactions, handled cash, and operated card machines, maintaining accurate financial records.
• Participated in staff training sessions to enhance product knowledge and customer service skills.
• Repaired and adjusted glasses frames, providing a personalised service to meet individual client needs.

NTC 3 - Technical Certificate - Proteus Secondary (1992 - 1992)