Aviwe Situnda

I am a hardworking, social, motivated and enthusiastic person. I always strive to achieve the highest standard possible, at any given task and in any situation. I am accustomed to work in a challenging and fast-paced environment, particularly when dealing with multiple projects at the same time.

I am a strategic thinker with a calm and pragmatic approach; I can step into complex situations and develop a deep understanding quickly, identify issues and win critical stakeholder buy-in. I am purpose driven, strongly rooted in the values of integrity.

I have learned the following duties and responsibilities at Clicks as Service Advisor :

To ensure service excellence at the point of sale by ensuring fast and efficient customer service and point of sale operational activities.

• To efficiently direct and control all operational activities at point of sale in a timely and efficient manner.
• To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring a high standard of general housekeeping and administration.
• To ensure shop assistant cashiers are trained, competent, motivated, and directed to fulfil their duties whilst delivering service excellence at all times.
• To ensure sufficient staffing of the shop assistant cashiers in line with the work schedule, company policies and labour legislation.
• To timeously and efficiently resolve all customer queries in line with the Company’s policies.
• To drive the promotion of the Clicks club card in order to ensure the achievement of club card participation targets.
• To effectively manage stock by enforcing security measures, cash controls, returns policies and all other relevant administrative duties related to minimising stock losses and maximising security procedures at the point of sale.
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To maintain updated knowledge on products, ranges, promotions and events in order to provide information to customers at all times.

I have a Btech in Public Relations Management in Walter Sisulu University, Mthatha campus. Communication Sciences is one of my major modules.