Lead Generator Agent - ABSA Botswana
(2018-03 - 2025-05)
- Driving sales and service enablement by placing customer experience at the centre of product and service delivery.
- Generating quality applications and achieving predetermined sales targets through effective lead conversion.
- Contacting customers and executing the end-to-end sales process within required turnaround times.
- Identifying cross-selling and upselling opportunities to meet customer financial needs.
- Ensuring first-call resolution and maintaining high-quality service standards.
- Tracking customer journey from lead generation through to application and fulfilment.
- Updating systems with accurate information to support reporting and decision-making.
- Adhering to risk, governance, fraud management, and compliance policies and procedures.
- Participating in training, coaching sessions, and continuous professional development activities.
Data Clerk - Ministry of Lands and Housing, Deeds Registry
(2017-05 - 2017-12)
- Capturing and verifying data in official systems to ensure accuracy and integrity of records.
- Managing file indexing, retrieval, and document organisation.
- Assisting with office system installations and basic network setup support.
- Maintaining accurate and up-to-date records for departmental use.
Assistant Network Engineer (Technical Department) - Nata Senior Secondary School
(2015-07 - 2015-11)
- Providing technical support to students and staff for hardware and software issues.
- Configuring, installing, and testing systems to ensure operational functionality.
- Diagnosing and resolving technical faults across IT systems and networks.
- Monitoring wired and wireless network performance and server connectivity.
- Updating systems and applications to improve performance and efficiency.
Marketing Assistant - Nampak Liquid Packaging
(2010-01 - 2010-04)
- Managing reception area and operating switchboard, directing calls and taking messages.
- Providing administrative support and maintaining internal records and reports.
- Assisting with sales initiatives and team coordination activities.
- Handling cash and supporting front-office operations.
- Attending meetings and assisting with general office administration tasks.
Account Clerk - Italtswana Construction Company
(2008-09 - 2008-11)
- Capturing financial data and maintaining accurate accounting records.
- Reconciling debtor accounts and supporting payment tracking.
- Processing banking transactions and handling financial documentation.
- Managing reception duties and responding to email enquiries.
Receptionist / Legal Secretary (Administrative Department) - Charles Tlaagae Attorneys
(2006-01 - 2008-08)
- Managing switchboard operations, answering calls, and handling correspondence.
- Drafting letters, legal documents, court forms, and client statements.
- Maintaining filing systems and managing confidential legal records.
- Assisting with billing, client reception, and administrative support for attorneys.
- Scheduling appointments, coordinating travel arrangements, and managing diaries.
- Welcoming clients and providing front-office administrative services.
