Bevan Chad

Advanced computer literacy including MS Office

• Performance management and employee relations management; read; write and communicate fluently in both English and Afrikaans
• Decisiveness
• Action Orientation
• Team Leader
• Build Talent
• Adhering to principles and values
• Persuading and influencing; presenting and communicating information
• Problem analysis; problem solving
• Planning and organizing; attention to detail; coping with pressures and setbacks
• Result driven; punctual; innovative; energetic; discipline; proactive; peoples person.

Credit Controller at University of Western Cape (2015-09 – Present)

• Credit checking
• Nsfas Bursary Queries
• Assign and Monitor Responsibilities of Staff Members
• Training on systems to staff members and monitor performance
• Coach and Motivate staff members
• Account Reconciliations
• Assisting In Registering students
• Legal hand over to agencies
• Administering the Acknowledgement of Debt regards to Graduation
• Updating Sports Bursaries
• Liaising with Sport Administration department for statements, invoices etc
• Career Advice and Guidance
• Persal Loading for Government Employees
• Debit order uploading and Tracking
• Administering Nsfas/ DHET Grant Funding Application
• Credit Control - includes sending reminder letters, statements, account dispute resolution, follow up phone calls
• Debt collection including advice on legal recovery options
• Debt reporting
• Clearances of students for registration
• Monitor and follow-up of unallocated deposits/receipts
• Liaise with external and internal stakeholders regarding customer matters and queries
• Monitoring of special payment arrangements and commitments made
• Reconcile remittance advices received against open items balance and/or statement balances
• Assist with monthly reports, schedules and year-end audit
• Perform ad hoc tasks as required by management
• Ensure proper credit control notes are maintained
• Refunds assistance

Staff Supervisor at University of Western Cape (2023-01 – 2023-03)

Collections Specialist at SaFariNow.com (2015-06 – 2015-08)

• Reporting on Collections Stats/Weekly/Monthly
• Assisting with Fraudulent Accounts
• Phoning Establishments Regarding outstanding Invoices
• Updating Invoices
• Admin Filing, scanning and emailing
• Testing on new accounts

Collections Administrator at RCS (2013-07 – 2015-05)

• Supporting the Operational functions of External Debt Collectors
• Presenting stats on weekly basis
• Query Resoltuion - To assist all business areas with general and specialized query resolution
• Full end to end administration on all tasks
• Compiling Daily, weekly and monthly reports on specified processes
• Timeous management and controlling of documentation and processing invoices
• Facilitating of the payment processing functions by supplying information to relevant departments
• Compiling performance presentations for all performance reviews on portfolio's
• Conducting work quality assessments and completing reports for work quality assessments
• Facilitating of hand over files to external agencies and monitoring thereof
• Resolving all Internal and External queries within set turnaround time
• General adhoc Admin duties
• Emailing and faxing documents
• Collecting payments on overdue accounts
• Sending out Bulk SMS's to overdue accounts

Collections Assistant Team Leader at RCS (2011-11 – 2013-06)

• Assisting Team Leader with Daily stats
• Updating of Absenteeism List
• Collecting and Negotiating on Overdue account
• Capturing Monthly Data Reports
• Blocking of Fraudulent Accounts
• Escalation of call queries
• Motivating Staff
• Updating of Productivity

Collections Agent at RCS (2010-05 – 2011-10)

• Collecting on Overdue accounts
• Negotiating for immediate payment
• Escalating queries to Team Leader
• Working on current and non-current account accounts
• Working on Vision 21/Vision plus and Dialer
• Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases

Matriculation – Harold Cressy High (2001 – 2005)

Diploma in Business Management – Rosebank College (2010 – 2012)

Certificate in Credit Management 1 – Peninsula University of Technology (2015)

Advance Diploma in Management – University of Western Cape (2016 – 2020)