IT Technician
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A highly motivated, detail orientated person with a track record of hard work, diligence and commitment. My strongest assets are, my ability to learn and adapt quickly and my can do attitude.
I pride myself on following through with projects and providing first class customer service. With strong communication skills and analytical abilities, along with a willingness to perform tasks above and beyond what is required.
I have the ability to work independently in a changing and multitasking environment with numerous and competing deadlines.
•Evaluate projects, suggest solutions, and work interactively with the team, implement with follow-through and keeping to timeline.
•Determine long-term system needs and hardware requirements to support the Company’s key business objectives, Propose Solutions to Team Manager, Plan and Implement.
•Managing Service Desk/Helpdesk.
•Service and incidents management.
•Establishes long-term needs for information systems, and plan strategies for developing systems and acquiring hardware/software to meet application and operational needs.
•Function as top-level contact to assist end users and divisional managers in determining IT requirements and solutions
•Develop systems and policies to enable confidentiality and reliability of corporate data, proprietary information, and intellectual property.
•Project Management.
•VOIP- Telecommunications Administration (Swapping phone lines, changing access and adding new extensions etc)
•Production System Administration
•Server Backups and Administrator (Veritas Backup Exec 12.5, Redstor Cloud System)
•Syspro support.
•UPS Implementation and Maintenance with Auto-Start Generator.(for 3 Sites)
•Bitdefender Antivirus Administration and Support
•LAN Administration
•Cellular Services (Maintain Corporate contract with MTN and all related issue’s
•Network Printing Administration
•Perform network troubleshooting to isolate and diagnose common network problems
•CCTV Implementation and Administration
•WSUS Servers Administration
•Administration and Maintaining of 5 Servers running MS Server 2012 R2 64Bit
A+ and N+ , NQF Level 5 system support Engineer .
