Busisiwe Fadane

My competence is enhanced by the notion that I have acquired intensive knowledge and skills in Customer service. Working for Absa bank, and Old Mutual has afforded me the opportunity to work with different people and organisations which has made a huge impact on how I conduct myself in the workplace and improved my people’s skills.

I believe that both my skills and personal attributes match and exceed the requirements you seek for this role and I would be able to effectively contribute to the team and the department.

With all these qualities I am sure that becoming a new addition to your company would be an advantage for everyone. Therefore should you wish to interview me, please do not hesitate to contact me at your convenient time.

January 2015 – October 2019: OLD MUTUAL - Financial Advisor

• assist and analyse clients’ personal circumstances
• recommend products and compile a financial plan to help achieve clients’ goals
• Recommend products as per clients’ needs
• Reassess clients’ financial plan on a regular basis
• Offer superior customer service at first point of contact
• Maintain confidentiality
• Meeting sales targets and compile weekly reports
• Passionate about empowering clients to achieve their goals
• Identify clients’ personal circumstances and priorities

November 2006 to 30 April 2014: ABSA BANK - Customer Service Clerk

• Ensure quick and efficient customer service.
• Adhere to audit requirements
• Adhere to policies and procedures when processing clients requests e.g. cheque
• Books, counter cheques, debit orders, issuing statements, ATM debit and credit card.
• Determine customer needs through interaction with clients.
• Maintenance documentation needs to be checked and dispatched daily.
• Log all compliments and complaints.
• Action/give feedback on all customer enquiries before end of the day, including telephone enquiries.
• Coordinate calling file/card stock/cheque book library according to laid down procedure.
• Take ownership of personal development.
• Maintain confidentiality.
• Log compliments and complaints

Second in charge:

• Ensure that listings are drawn and actioned daily (Planning and Control of Admin)
• Mentoring and coaching new staff members.
• Assist customers in the banking hall when required and when it’s busy.
• Ensure quality resolution of client requirements.
• Conflict management
• Action compliments & complaints

Accountability:

• Buddy with a Sales Consultant to refer potential sales leads identified.
• Action sales prompts and load all leads on SMD.
• Participate in sales hurdles, telecom and campaigns.

June 2005- November 2006: ABSA BANK - Teller

• Maximise customer experience, render fast and accurate service.
• Balance, control and manage teller float.
• Conduct cash counts and spot checks.
• Balance at end of day.

Matriculated Kwa-Komani Comprehensive School – 1998

Subjects passed: English, Xhosa, Afrikaans, Maths, Biology and Home Economics.

 

Institution : Boston Business College

Courses : Intro to PC, Life Skills and Excel’97

Institution : Eastern Cape Technikon

Diploma (incomplete) : Cost and Management Accounting

Subjects passed : C.M.A

Quantitative Techniques

Business Law

Entrepreneurial skills

Communication

Internal Auditing 1

Economics1

Institution : NOSA

Course : Intro to SAMTRACK