Busisiwe Jumbe

Data Governance & Data Quality Specialist | IT Professional with over 15 years of experience delivering technology, business analysis, data management, and digital transformation initiatives across the Retail, Energy, Supply Chain, and Consulting sectors. Over the past several years, I have specialised in Data Governance, Data Quality, Master Data Management (MDM), Metadata Management, and Data Stewardship, helping organisations establish trusted, well-governed data that supports strategic decision-making and regulatory compliance. Skilled in applying DAMA-DMBOK principles, POPIA/GDPR compliance, and ISO 27001 controls to strengthen data integrity, reduce operational risk, and enable trusted decision-making.

Data Governance Analyst - SHOPRITE GROUP - Cape Town

(2025-08)

• Data Profiling and assessing business data across 5+ domains, identifying critical quality gaps and delivering remediation roadmaps that have improved data accuracy, completeness, and consistency by a targeted 30%.
• Implementing POPIA-aligned data privacy controls across key data processes, enhancing compliance adoption by 40% within six months of joining.
• Leading data ownership framework implementation across 4+ business domains, formalising stewardship roles and increasing accountability for 4+ data owners and continuing to onboard more
• Strengthening sensitive data handling practices by aligning data classification, retention policies, and information-sharing processes with POPIA, reducing regulatory exposure across 9 data tables and 2.3M+ records for our Financial Services and Supply Chain Domains.
• Delivered targeted stakeholder training, improving data privacy adoption across 100+ staff and reducing recurring data quality incidents by 35%.
• Producing Data Quality Reports and documented Standards for DQ dimensions with risk flags and recommendations.

IM Specialist Master Data Management - SASOL - Johannesburg

(2022-12 - 2025-07)

• Led enterprise MDM and data governance programme across a complex energy environment, governing 5+ domains (Finance, Supply Chain, SHE/Risk, Strategy & Sustainability, Information Management).
• Implemented a DAMA-DMBOK-aligned Data Governance Framework integrated with ISO 27001 controls.
• Conducted data profiling and root cause analysis across enterprise systems, improving Information Management data quality by 70% within 12 months — reducing downstream reporting errors by an estimated 60%.
• Established data ownership and stewardship roles across 5 business domains, onboarding 5 data stewards and governance forum members within the first 6 months.

IM Specialist Scrum Master - SASOL - Johannesburg

(2021-06 - 2022-11)

• Led Agile delivery across 5+ enterprise IT domains including Supply Chain, Finance, and HR systems, managing an average delivery portfolio of 12 concurrent sprints.
• Improved sprint predictability by 70% over 17 months through disciplined Scrum practices, transparent delivery metrics, and structured retrospective cycles.
• Coached 5+ cross-functional teams to full Agile autonomy, reducing dependency on Scrum Master facilitation by 50% within 12 months.
• Streamlined Scrum ceremonies and delivery processes, reducing meeting overhead by 15% and improving average sprint velocity by 20% across coached teams.

Business Partner, IM Supply Chain - SASOL - Johannesburg

(2016-05 - 2021-05)

• Served as strategic liaison between IT and Supply Chain for 5 years, aligning data, technology, and process improvements to business goals.
• Supported adoption of data governance and process improvement initiatives, contributing to a 25% improvement in supply chain data accuracy across SAP MM/SRM/Ariba platforms.
• Provided interim leadership across 3+ acting management roles, driving cross-functional accountability across teams of 4 members and maintaining delivery continuity during transitions.
• Managed stakeholder engagement across business and IT teams, ensuring alignment between IT solutions and business requirements through structured governance and reporting.

Business Analyst - ACCENTURE - Johannesburg

(2011-07 - 2016-04)

• Elicited and documented business and data requirements, translating complex needs into technical specifications across regulated industries including Energy, Finance, and Retail.
• Delivered IT and data solutions within highly regulated environments, achieving 95%+ UAT sign-off rates through rigorous business analysis and structured stakeholder engagement.
• Facilitated stakeholder workshops and requirements sessions, reducing solution rework by an estimated 30% through early-stage alignment and structured sign-off processes.

Billing Analyst - IBURST - Johannesburg

(2011-02 - 2011-06)

• Identified and eliminated revenue leakage through daily billing reconciliation and data validation, improving financial reporting accuracy by 20% and strengthening audit readiness within 4 months.
• Implemented daily reconciliation controls across 3 billing data streams, reducing discrepancy rates by 15% and enabling reliable month-end close within target timelines.

Master of Information Technology - Information Technology - University of Pretoria (2023-02 - 2024-11)

Bachelor of Commerce Honours - Information Systems - Rhodes University (2010-02 - 2010-11)

Bachelor of Commerce Degree - Information Systems and Management - Rhodes University (2007-02 - 2009-11)

Matric - Hulwazi Secondary School (2006)