Candice Aranes
Customer Service Agent at MTN
Talent
Western Cape, South AfricaMember since July 31, 2026
Customer Service
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Customer Service
About
Customer-focused professional with experience in customer service, telemarketing, and logistics support. Skilled in assisting clients, resolving issues efficiently, and ensuring smooth delivery processes through third-party coordination. Strong administrative abilities including data capturing, record management, and attention to detail.
Experience
Customer Service Agent - MTN - TFG Parow Head Office
(2024-01)
- Handle inbound and outbound calls, ensuring customer satisfaction
- Troubleshoot SIM issues and restore connectivity
- Recommend suitable products through soft selling
- Arrange deliveries and coordinate with third-party logistics
- Perform admin tasks including data capturing and file management
Telemarketer - MTN - TFG Parow Head Office
(2022-01 - 2023-12)
- Promoted products and services effectively
- Maintained accurate customer records
- Ensured POPIA compliance
Logistics & Administrative Support
- Assisted customers with parcel deliveries via third-party providers
- Resolved delivery issues efficiently
- Data capturing and file organisation
Education
Matric - Mondale High School (2018-12)
Skills
Customer Service Agent at MTN
