Candice Du Toit

Results-driven Customer Success and Virtual Assistant professional with 20+ years of experience spanning inbound/outbound sales, customer service, remote administration, invoicing, shipping coordination, and CRM management. Proven ability to resolve complex client queries, manage high-volume administrative workflows, handle objections, cross-sell, and build lasting client relationships — all in fast-paced, target-driven environments. Proficient in Zendesk CRM, Microsoft Office Suite (Word, Excel, Outlook), data capturing, reporting, email management, and cross-functional team support.

Fluent in English and Afrikaans. Self-motivated, target-driven, fast learner, and fully equipped for remote work globally.

Independent Micro-Entrepreneur / Virtual Operations Manager - Self-Employed - Remote

(2025-06)

Managing all day-to-day business operations independently in a remote, self-directed capacity.

• Handling customer enquiries, inbound sales, and relationship management to build a loyal client base.
• Preparing quotations, processing invoices, and maintaining accurate financial and administrative records.
• Coordinating deliveries and supplier relationships while resolving customer concerns professionally.

Administrative & Customer Service Clerk - Takealot

(2024-01 - 2025-05)

• Handled high-volume customer queries using Zendesk CRM — resolving complaints, processing refunds, managing returns, and tracking orders with a focus on first-contact resolution.
• Processed returned stock, customer exchanges, and refund documentation end-to-end, coordinating with warehouse and supplier teams.
• Captured and maintained accurate attendance registers, daily timesheets, and driver trip sheets using Microsoft Excel.
• Coordinated with shipping and logistics partners to track product movement, resolve delivery disputes, and update customers on order status.
• Generated operational reports and supported cross-functional teams with documentation, filing, and administrative tasks.
• Consistently maintained accuracy and compliance standards in a high-volume, deadline-driven environment.

Independent Micro-Entrepreneur / Virtual Operations Manager - Self-Employed - Remote

(2015-09 - 2023-12)

• Managed retail sales, customer enquiries, stock ordering, supplier coordination, and customer payments.
• Handled digital marketing, social media outreach, and all customer communications across platforms.
• Prepared quotations, processed invoices, maintained accurate bookkeeping and administrative records.
• Demonstrated 8+ years of self-directed remote work capability, discipline, and time management.

Security Officer & Public Receptionist - Metro Security / City Hall

(2014-02 - 2015-08)

• Managed a busy front-desk reception, handling high volumes of public enquiries, switchboard, and visitor access.
• Directed public queries professionally, maintained accurate visitor logs, and ensured safety compliance.

Independent Micro-Entrepreneur - Self-Employed - Remote

(2011-05 - 2014-01)

• Managed retail sales operations: stock control, supplier orders, customer payments, and bookkeeping.
• Built customer relationships through consistent service delivery and professional communication.

Loan & Marketing Consultant - Bayport Financial Services

(2010-12 - 2011-04)

• Generated new business through outbound sales and marketing; onboarded clients onto financial products.
• Conducted needs analyses, handled objections, and explained financial products through consultative selling.
• Processed compliance documentation, evaluated risk profiles, and maintained accurate customer records.

Admin Clerk / Internal Sales Administrator / Receptionist - Cherry Industrial

(2009-10 - 2010-03)

• Prepared quotations, processed invoices, and captured internal sales orders accurately.
• Managed reception, switchboard, trade counter sales, and incoming customer enquiries.
• Coordinated stock imports, monitored inventory levels, and performed regular stocktakes.

Personal Assistant & Receptionist - Execufin Brokers

(2009-03 - 2009-09)

• Managed executive diary, inbound/outbound correspondence, appointment scheduling, and front-office reception.
• Processed insurance and medical policy applications; maintained a confidential physical filing system.

Cashier - Pick n Pay

(2005-01 - 2006-12)

• Processed customer purchases, balanced daily cash float, and delivered excellent frontline customer service.

Security Officer & Receptionist - Securicor

(2003-06 - 2005-06)

• Managed reception and switchboard, assisted visitors, maintained security documentation, and delivered professional customer service.

N4 - Business Management - PE College (Dower Campus)

Certificate - Professional Receptionist Course - Cape Computer College

Matric Certificate - Cillie High School (2001)