Cassandra Zwane

An enthusiastic individual who is highly motivated with a passion for delivering excellent customer service. Skilled in problem solving, active listening, and communication seeking to leverage these abilities at a forward thinking company.

Throughout my past professional careers as a customer support I have undertaken various important responsibilities with utmost sincerity. I have managed large amounts of incoming calls. Identified and assess customer's needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information to customers by using the right methods/tools. Handle customer complaints, by providing appropriate solutions and alternatives within the time limits as well as managed the product lead communications.

I acquired the following skills throu my years of experience as a Customer service representative :

• Problem solving skills. 
• Good interpersonal skills and communication skills.
• Ability to maintain good client relationships.
• Business acumen by solving customer’s issue and be their advocate, at the same time, whereby I represent the business interests of a company.

• NQF4/Matric
• Certificate for MS Word, Excel, PowerPoint