Customer Service Advisor / SME
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Personable Customer Service Advisor offering 2 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
In addition, I'm a free spirited individual with a keen eye for detail and empathetic towards others. I am able to work independently and unsupervised, but also great in working within a team. I'm well equipped with Microsoft Office 365, Freshdesk, Avaya, SAP and other software tools needed to better customer service experience.
I am always ready to learn new systems and the processes that comes along with it. I'm always willing to communicate and listen about concerns that should be voiced or raised
RCS from February 2018 until October 2018 as a Telemarketing Agent. Role consisted of promoting cash loans via telephone. Also included assisting with general customer account queries and data capturing for loan applications and ensuring customers are correctly vetted.
LEFT : Due to ended contract. Amazon from November 2018 until September 2019 as a Customer Service Associate. Role involved assisting customers with their online retail orders queries and also providing shipping updates and assist with taking payments. The role also consisted of assisting customers with their amazon technical devices and providing troubleshoot for the devices and ensuring faults are logged correctly.
LEFT: Death In the family. Night shift only, after various attempts to get a day shift position. Resigned. Capita from October 2019 until February 2020 as a Customer Service Advisor. Role consisted of providing telephonic support for UK customer regarding their utilities accounts and innvolved taking payments.
The role also consisted of providing technical troubleshoot for the customers utility devices to ensure smooth functioning of the devices. This role was also not limited to providing floor support and voluntarily assisting with management Duties such sending out schedule and statistics to team members. LEFT :Received a better offer at Teleperformance SA in terms of their salary and benefits and transport to and from work was also more convenient.
Teleperformance SA from March 2020 until August 2020 as a customer Service Advisor. Role predominated in the collections Customer service department. Role consisted of assisting customers with their general uitilies queries and ensuring that any relevant payment arrangement is made towards any outstanding accounts, this also involved taking payments.
Left: Covid related and death in the family again. Took time off to see to younger siblings.
Time off : in the job market. Worked a Customer Service Advisor AT webhelp, call force, capita however all were contract based with no renewal or extension. Started back at Teleperformance August 2021 until March 2022 as a Customer Service
Advisor to assist customers via email regarding their COVID-19 testing kits and results. The role consisted being part of a pilot group for a new project/campaign. The role also consisted of providing floor support, coaching employees and providing and acting as a SME on certain matters.
This role also consisted of working closely with management to incorporate KPI's, manage agent email responses and monitor their schedule and compiling best practices to ensure a smoother pilot project. This also consisted of getting feedback from team members to continually provide feedback to management.
Left: Transport was an inconvenience. Had to take about 2 modes of transport to get to work and work transport was not always steadily available. Noticing favoritism amongst managers and team members after new management staff was implemented even after concerns were raised to present manager at the time.
Time off : Completed various online courses ( FIRST TIME MANAGERS, BEING A BETTER
COACH FOR YOUR TEAM, TIME MANAGEMENT AND CUSTOMER SERVICE Foundations amongst others). Have also been working on my music journey and the production. In addition I have also seen to my health to ensure that once I start working, there would be no or less need to be late or abs
Grade 12 - Matriculated in 2016
