Chumani Jordan
Service Consultant
Talent
UitenhageMember since October 22, 2026
Knowledge of professional office management tasks.Excellent verbal and written communication skills, with a focus on professional Exceptional time management abilities, capable of managing competing deadlines aStrong interpersonal skills, fostering productive relationships with external anProfessional report writing and minute-taking skills, ensuring accurate documentHigh attention to detail and accuracy, ensuring tasks are completed to the higheProven ability to prioritize tasks efficiently and handle multiple responsibilit
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Knowledge of professional office management tasks.Excellent verbal and written communication skills, with a focus on professional Exceptional time management abilities, capable of managing competing deadlines aStrong interpersonal skills, fostering productive relationships with external anProfessional report writing and minute-taking skills, ensuring accurate document
About
Dealing with multiple telephonic queries members/ clients Dealing with all queries through the product lifecycle of the company's product to resolution Logging all queries
Experience
Service Consultant - Discovery Health
(2025-09 - 2026-01)
- Dealing with multiple telephonic queries members/ clients
- Dealing with all queries through the product lifecycle of the company's product to resolution
- Logging all queries
- Keeping clients up to date with their queries
- Ensuring excellent quality service to all clients
- Directing all enquiries to correct departments
- Working on Discovery systems
- Correctly applying company processes and procedures
- Keeping well-informed about company products, policies, and product updates
Customer Service Consultant – Office Admin - Kwadwesi Cash Loans
(2016-06 - 2021-11)
- Managing general office operations
- Following up on outstanding client accounts
- Managed client accounts and ensured timely follow-up on all client interactions
- Monitoring and executing financial transactions
- Procurement of office consumables
- Verified and uploaded client documentation according to company standards
- Assisted clients in completing application forms and captured their information accurately
- Conducted affordability assessments based on NCR (National Credit Regulator) guidelines
- Managed collections of overdue accounts and processed arrears
- Communicated and liaised with company service providers
- Generated daily financial reports and prepared day-end reconciliations
- Performed general office duties including scanning, photocopying, and filing client documents
Branch Consultant - Supreme Finance
(2015-08 - 2016-02)
- Following up on outstanding client accounts.
- Assisted clients in completing application forms and accurately capturing their data
- Verified and uploaded required documents to client files
- Conducted affordability assessments in line with NCR regulations
- Maintained detailed records of customer interactions for future reference
- Managed email communications, promptly responding to complaints and inquiries
- Provided product information and recommendations based on customer needs
- Monitored customer feedback trends and generated reports for management
Education
Bachelor of Arts - Communication Science - University of South Africa
Grade 12 - Blackburn Secondary School
N3 Certificate - Small Business Management and Entrepreneurship - Eastcape Midlands College
Skills
Service Consultant
