Olwethu Dube
Service Consultant
About
Motivated and customer-focused service consultant with extensive experience in call center operations across various industries including telecommunications, insurance, and healthcare. Proven ability to resolve customer issues efficiently, upsell services, and deliver exceptional customer experiences. Seeking a challenging opportunity to leverage my skills and contribute to organizational success.
Experience
Service Consultant - Discovery Health
(2023-07)
- Assist members with medical aid queries and coverage explanations.
- Ensure members understand their benefits and receive excellent service.
Customer Service Agent (Escalations) - Outworx
(2022-07 - 2023-06)
- Handled escalated customer complaints in the travel sector.
- De-escalated irate customers and improved brand perception.
- Delivered high-quality customer experiences.
Customer Service Agent - Call Centre International (CCI)
(2021-03 - 2022-06)
- Supported international customers with broadband and WiFi issues.
- Provided technical assistance and offered service upgrades.
Sales Agent - Blue Mercury Financial Services
(2020-01 - 2020-09)
- Sold Discovery Insure products telephonically.
- Engaged potential customers and closed sales.
Customer Service Agent - Merchants (A Dimension Data Company)
(2017-05 - 2018-01)
- Assisted Cell C customers with SIM card-related queries.
- Delivered prompt and effective solutions.
Education
Matriculation - P. R. Pather Secondary School (2015)
