Cl Mofokeng

Dynamic and detail-oriented professional with over 10 years' experience in administration, academic coordination, and stakeholder engagement across financial services and corporate environments. Skilled in managing student records, coordinating academic schedules, supporting lecturers, and implementing institutional policies. Recognized for streamlining processes, enhancing learner support, and driving service excellence through strong communication and project management expertise.

Administrator & Office Manager Assistant at Assupol Life (2019-05 – Present)

• Coordinated and supported organizational projects, ensuring smooth execution of new initiatives and transitions.
• Responded to over 50+ client queries weekly, providing accurate information and guidance.
• Maintained accurate records and ensured compliance with company policies, improving reporting accuracy by 15%.
• Streamlined office operations, improving turnaround time on administrative requests by 20%.
• Provided executive-level support across scheduling, communication, and project coordination.

Private Banker at Bidvest Bank (2017-01 – 2019-04)

• Managed end-to-end client and administrative processes, ensuring service excellence and compliance.
• Organized and facilitated internal and external training, workshops, and events for staff development.
• Prepared detailed reports, correspondence, and client documentation, reducing errors by 30%.
• Coordinated multiple projects simultaneously, meeting all timelines and resource requirements.

Business Owner at Independent Venture (2015-05 – 2016-12)

• Launched and managed a small business, overseeing operations, budgets, and client relations.
• Applied strong analytical and decision-making skills to ensure sustainable operations.

Revenue Optimization Specialist at Standard Bank (2007-05 – 2015-04)

• Monitored and optimized financial performance of client portfolios, achieving Top Sales Performer Award (2015).
• Developed and implemented process improvements that increased operational efficiency by 25%.
• Maintained high-quality communication with stakeholders, ensuring compliance with POPIA standards.

Master of Business Administration in MBA – Regenesys Business School (2024)

Postgraduate Diploma in Management in Management – Northwest University (2021)

Management Development Program in Project Management – Project Management Institute (2022)