Daisy Mataitsane

Dedicated and detail-oriented administrative and ICT professional with experience in library services, archival coordination, and customer service operations. Strong background in report writing, document management, system support, and stakeholder coordination. Proven ability to manage administrative processes efficiently while maintaining professionalism and accuracy.

Service Delivery Agent (Bolt Support) at Oaksure Insurance Company (2023-06 – 2026-01)

• Resolving client queries
• Updating client profiles accordingly
• Updating FICA and KYC details
• Assisting with client registration on the Bolt platform
• Approving vehicle applications
• Blocking and unblocking client accounts
• Escalating complex queries to relevant departments
• Providing professional customer service support
• Data capturing
• Providing tailored solutions to client queries
• Offering great customer service

Intern and Library Assistant at Gauteng Department of Sports, Arts, Culture and Recreation (2019-02 – 2023-05)

• Installed Windows operating systems and required software
• Configured and shared printers for end-users
• Coordinated administrative duties for the Director's office
• Tracked incoming and outgoing correspondence
• Managed filing of active and inactive records
• Took minutes during Intergovernmental Relations meetings
• Compiled departmental and programme reports
• Drafted and tracked Terms of Reference (TORs)
• Prepared memorandums and payment documentation
• Coordinated provincial library and public awareness programmes
• Assisted with Early Childhood Development and hospital/clinic library initiatives

System Support NQF 5 – Mo-Afrika Itlhokomele (2020-01 – 2020-12)

National Senior Certificate – Moletsane Secondary School (2011-01 – 2015-12)