Daniel Dube
Customer service representative
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About
I am Daniel Dube .As an extroverted person I truly enjoy working in a team. I am a friendly, direct, dependable person who is great at time management and good at motivating people.
Experience
Customer service representative
Dashbpo
Prioritize and process customer requests submitted by telephone, email, live chat, or instant message.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, transactions, comments, and complaints.
Ensure customer satisfaction and provide professional customer support.
Show in each contact active listening or reading, disposition, kindness, empathy,
enthusiasm, patience and added value / extra mile.
Provide accurate, valid, and complete information by using the right methods/tools
Comply with defined procedures and correct use of work tools.
Commitment to continuous improvement and compliance with the improvement actions agreed with your superior.
Comply with security and confidentiality policies defined by the company and our client.
Any other function requested by your immediate supervisor or related to the job role.
Education
Matric
Basa tutorial institute
2016-2019
- English Home language
