Dineo Sithole
Administrative Professional with Customer Service and Booking Coordination Experience
About
Patient, respectful, and hard-working administrative professional with experience in customer service, booking coordination, and educational support. Fast learner able to work independently or as part of a team, with strong communication skills and a proven ability to build rapport with people from diverse backgrounds. Reliable, deadline-driven, and committed to accuracy, efficiency, and professionalism in service delivery.
Experience
Booking Clerk / Telephonist Receptionist - Mercedes Benz
(2022-03 - 2025-10)
- Greeted customers and answered questions about services offered
- Checked availability and made reservations for customers
- Handled customer complaints and resolved issues
- Provided information about services and rates
- Maintained accurate records of customer transactions
Teacher's Assistant - Makhosini Combined Secondary School
(2021-07 - 2022-02)
- Assisted teachers with lesson planning and preparation of lesson materials
- Listened to children read and supported their learning progress
- Prepared extracurricular activities for students
- Set up and tidied classrooms in preparation for lessons
- Worked with students individually to reinforce understanding
- Monitored, recorded, and reported on student progress
- Cared for children who were upset or unwell during school hours
Education
N6 Certificate - Management Assistant - Tshwane North College (2019)
Grade 12 - Makhosini Combined Secondary School (2016)
