Donné Bailey

Highly organized and detail-oriented Administrative and Customer Care Professional with over 5 years of experience in front desk service, records management, and general administrative support. Proven ability to handle routine enquiries, facilitate complaint resolution, and accurately capture and retrieve data. Possesses a Grade 12 certificate and advanced computer literacy, meeting the core requirements for public service administrative and registry roles.

Adept at maintaining electronic records (ECM), rendering clerical support, and delivering exceptional customer care in fast-paced environments

Service Consultant at Capitec Bank (2024-05 – Present)

• Customer Engagement & Advisory: Serves as a primary point of contact to inform customers about available financial services and handle routine account or banking enquiries.
• Data & Records Management: Meticulously captures and maintains client information and documentation required for application approvals.
• Administrative & Financial Support: Performs general administrative functions, including analyzing financial data and drafting detailed operational reports.
• Compliance & Relationship Building: Builds positive customer relationships while maintaining strict adherence to privacy laws and internal data storage procedures.

Bank Better Champion at Capitec Bank (2023-11 – 2024-04)

• Front Desk & Queue Management: Served as the initial point of contact at the branch, welcoming clients, managing branch queues, and facilitating smooth overall service delivery.
• Digital & Self-Service Facilitation: Guided clients on operating office machines and using digital/self-service banking channels to empower independent transactions.
• Operational & IT Support: Provided administrative and technical support to the Branch Manager and staff to maintain optimal daily branch operations.

Senior Support Manager at TeachMe2 (2022-03 – 2023-10)

• Stakeholder Communication & Coordination: Handled incoming and outgoing correspondence between clients and tutors via email and phone, using strong planning skills to coordinate schedules and progress reports.
• Complaint Resolution & Escalation: Managed and resolved client complaints, escalating complex issues appropriately to ensure swift conflict resolution.
• Data & Records Management: Maintained detailed client profiles and accurate electronic records with high attention to detail.
• Financial Administration: Managed client payment accounts and captured invoices to support financial administrative operations.

Customer Service Administrator at Sigma International (2019-11 – 2022-03)

• Customer Care & Negotiation: Delivered high-volume customer service and negotiated payment arrangements using conflict resolution and communication skills.
• Data Capturing & Processing: Accurately recorded, organized, captured, and retrieved customer data and payment information using internal computer systems.
• Enquiry & Escalation Handling: Responded to routine enquiries regarding billing and effectively escalated complex collections cases to management.

Technical Support Specialist at Merchants (iiNet) (2019-07 – 2019-10)

• Customer Correspondence & Technical Support: Handled inbound correspondence to provide technical support, leveraging advanced computer literacy.
• Troubleshooting & Negotiation: Used strong written and verbal communication skills to troubleshoot customer issues and negotiate solutions across a diverse client base.
• Records Management: Maintained detailed electronic records of all customer interactions and securely updated call histories.

Computer Lab Facilitator at Click Foundation (NGO) (2019-02 – 2019-07)

• Administrative & Technical Support: Provided dedicated administrative and technical support within an educational NGO environment.
• Scheduling & Reporting: Utilized strong planning and organizing skills to schedule lessons and deliver weekly statistics and progress reports.
• Record Keeping & Clerical Duties: Maintained attendance records and assisted with general school-oriented clerical duties.

Grade 12 (Senior Certificate) in English FAL, Afrikaans HL, Mathematics Literacy, Life Sciences, Geography, History, Life Orientation – Steenberg Secondary High School, Cape Town (2016)

Higher Certificate in IT Technical Support; Computer Architecture A & B, Network Architecture, Client Operating Systems, IT & Business Planning – CTU Training Solutions, Cape Town (2019)