Elinize Daniels
Technical support
Talent
Cape TownMember since August 16, 2026
Customer complaints resolutionTrouble shootingCustomer retentionsData CapturingData AnalysisData DistributionUpsellRecord keepingTranscribingTechnical supportSalesCash office dutiesCashier dutiesTranscribing Customer feedback
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Customer complaints resolutionTrouble shootingCustomer retentionsData CapturingData Analysis
About
Customer complaints resolution Trouble shooting Customer retentions
Experience
Technical support at Amazon Development Center (2023-03 – 2023-11)
- Customer complaints resolution
- Trouble shooting
- Customer retentions
- Data Capturing and record keeping
Customer experience advisor at Capita SA / Full Circle Contact Centre (2019-04 – 2023-01)
- Customer complaints resolution
- Upsell
- Trouble shooting
- Customer retentions
- Data Capturing and record keeping
Mail Distribution Agent at Sanlam Personal Finance (2016-06 – 2018-12)
Transcriber at Women at Work (2014-02 – 2016-06)
Retentions Advisor at Merchants SA (2012-08 – 2014-02)
- Retaining existing clients
- Upgrades
- Sales to new products and services
- Resolving customer complaints
Customer experience advisor at Stream Global Services (2010-09 – 2011-09)
- Customer ISP issues
- Technical support
- Complaints resolution
- Upsell new products and services
Customer experience advisor at Teletech SA (2007-09 – 2010-09)
- Complaints resolution
- Technical support
- Upsell new products and services
Retail Associate / Cellphone Consultant at Jet Stores Century City
- Sales, Insurance claims, After sales service, (admin)
- Supervisor in service center
- Cash office duties
- Cashier duties when store was busy
Education
Matric – Lentergeur High (2000)
Skills
Technical support
