Elinize Daniels

Customer complaints resolution Trouble shooting Customer retentions

Technical support at Amazon Development Center (2023-03 – 2023-11)

• Customer complaints resolution
• Trouble shooting
• Customer retentions
• Data Capturing and record keeping

Customer experience advisor at Capita SA / Full Circle Contact Centre (2019-04 – 2023-01)

• Customer complaints resolution
• Upsell
• Trouble shooting
• Customer retentions
• Data Capturing and record keeping

Mail Distribution Agent at Sanlam Personal Finance (2016-06 – 2018-12)

Transcriber at Women at Work (2014-02 – 2016-06)

Retentions Advisor at Merchants SA (2012-08 – 2014-02)

• Retaining existing clients
• Upgrades
• Sales to new products and services
• Resolving customer complaints

Customer experience advisor at Stream Global Services (2010-09 – 2011-09)

• Customer ISP issues
• Technical support
• Complaints resolution
• Upsell new products and services

Customer experience advisor at Teletech SA (2007-09 – 2010-09)

• Complaints resolution
• Technical support
• Upsell new products and services

Retail Associate / Cellphone Consultant at Jet Stores Century City

• Sales, Insurance claims, After sales service, (admin)
• Supervisor in service center
• Cash office duties
• Cashier duties when store was busy

Matric – Lentergeur High (2000)